Operations Manager-Charlotte, NC

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

Opportunity Summary

The Operations Manager is responsible for the successfully delivery of all systems and services delivered from the assigned office(s). Delivering projects on-time, on-budget, and with a high level of quality are key factors in a project's success. The Operations Manager is directly responsible for the Project Management, Installation, and Programming and Engineering (or Technical Staff), Commissioning staff out of the assigned office(s). They work closely with the Director of Operations and other office Operation Managers to develop, maintain, and update processes, policies, and standards related to operations. The position will focus on customer satisfaction, improving project quality, on-time delivery, maintaining profitability, and operational efficiency.

Essential Duties and Responsibilities:

* Oversee the project lifecycle for all projects delivered out of assigned office(s)

* Act as an escalation for point for project challenges

* De-escalate and resolve client satisfaction issues.

* Ensure customer satisfaction

* Continually communicate office challenges

* Provide client facing backup coverage to project managers who may be on PTO

* Provide the Sales Team with operational support for new opportunities

* Provide leadership, guidance, and support to personnel including but not limited to work allocation, training, promotion, and enforcement of internal procedures and controls.

* Work to develop, strengthen, and mentor staff.

* Assess performance of staff and organizations to make improvements or take corrective action.

* Contribute to improving process workflows and maintaining system administration

* Continually engage with Director of Operations and other Operations Managers to maintain Cenero global standards and avoid "siloing" from HQ and other offices

* Monitor and control project P&L, quality, and on-time delivery.

* Oversee, maintain, and update department KPIs

* Remain abreast of technological advances in the field and be able to identify areas of use in the organization

* Assist in organizing local team building events

* Develop and drive a culture of quality, ownership, and exceptional performance maintaining Cenero's Core Values.

* Travel to various job sites, as required.

* Implement and/or adhere to existing quality control efforts including but not limited to performing field and office audits of project implementation

* Other duties assigned as necessary.

Experience and/or Education:

* Bachelor's Degree or equivalent experience

* Minimum of five years of management experience in a similar or related field

* Minimum of five years in the Audio Video industry

* Proficient in Microsoft O365 applications

* Avixa CTS preferred.

* Manufacture Certifications preferred

* Valid Driver's License and clean Motor Vehicle Record

Skills:

* Proven ability to significantly contribute toward or lead operation initiatives

* Demonstrated leadership and management skills in a team-oriented, collaborative environment

* Strong interpersonal and communication skills (written and oral), with the ability to work effectively with all levels of the organization, both internally and externally

* Technical understanding audiovisual systems design and installation

* Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal

Understanding of construction project management, project management theory, and common scheduling practices

* Adept with audiovisual best practices for implementation or other electro-mechanical installation techniques

* Familiarity with common test and calibration equipment preferred

* Ability to work and think independently and ensuring to meet deadlines

* Strong problem-solving skills and creative thinking to ensure success of objectives, whether project or personnel related

* Demonstrated customer service focus and present professional, client-facing communication skills

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear.
• Required to stand, walk, and reach with hands and arms.
• Must be able to lift and/or move objects up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits and Perks

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee

COMPANY INFORMATION

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.