Main Line Telephone Operator

Do you love to communicate and help others?

Are you passionate about helping others and providing excellent service?

If so, we're looking for someone like you to join our team at APL.

We are looking for a Main Line Telephone Operator to assist in delivering outstanding support and maintaining seamless communication. As the first point of contact for individuals calling, you will play a crucial role in representing APL with a friendly, professional, and helpful demeanor. As a member of our team, you'll contribute to enhancing the overall experience by efficiently managing incoming calls and directing them to the appropriate departments. You will be joining a dedicated team of professionals who prioritize collaboration and excellence in every aspect of our work. We are passionate about providing high-quality service and maintaining strong relationships with those we work with.

As a Main Line Telephone Operator...

• Your primary responsibility will be to manage the main phone line, directing calls to the appropriate individuals or departments.
• You will respond to inquiries and provide relevant information, ensuring callers are connected to the right party.
• You will use a computer to access and provide phone directories, email addresses, locations, events, and other essential APL information.
• You will maintain and update the contact directory for the operator position.

You meet our minimum qualifications for the job if you...

• Possess a high school diploma or equivalent.
• Demonstrate a friendly and approachable attitude
• Exhibit strong customer service skills
• Are able to effectively multitask
• Are proficient in using basic computer applications (email, internet)
• Hold US Citizenship or permanent resident status, as required to access APL's facilities and networks, subject to applicable laws.

You'll go above and beyond our minimum requirements if you...

• Are familiar with APL's organization
• Are comfortable using new technology

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity of perspectives, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contactAccommodations@jhuapl.edu. Only by ensuring that everyone's voice is heard are we empowered to be bold, do great things, and make the world a better place.

The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.