Quality Management Program Specialist

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

The Quality Management Program (QMP) establishes a comprehensive approach to contractor oversight by monitoring conformance to applicable regulatory requirements and CenterPoint Energy policies and procedures. QMP reviews contractors performing work on CenterPoint Energy assets to ensure that the quality of work maximizes public safety and mitigates risks associated with these activities. The quality management specialist assists in defining review plans for the at-risk contractor base, performs field assessments and office reviews, maintains systemic tracking and monitoring of observations and recommendations for contractors, provides communications, reports, as necessary to the Contractor Safety Programs Manager, verifies timely implementation of corrective and preventative actions by contractor, including effectiveness of the action and benchmarks all contractor groups on key metrics. QMP communicates, presents, coordinates, and collaborates with internal/external contacts on contractor oversight findings and activities.

Essential Functions

• Under direct supervision, work with quality management leadership to complete inspection steps; identify potential areas of exposure; evaluate control objectives; and validate their effectiveness for the following areas: Transmission, Distribution, and any other areas defined based on work type.
• Under direct supervision, provides objective evidence to show adherence to applicable regulatory requirements and CenterPoint Energy policies and procedures. Conducts investigations and performs contractor office reviews to verify regulatory adherence, training programs, drug and alcohol testing, work completion, policy and procedure communication, record keeping requirements; completes regulatory, procedure, and policy reviews via field assessments to ensure a comprehensive review of the contractors' compliance with requirements.
• Records objective evidence demonstrating whether the contractor activities adhere to the specified regulatory requirements, CenterPoint Energy policies and procedures, or other standards; records supporting data and any deficiency discovery through the course of a review.
• Utilizing Structured Process Improvements and Problem-Solving Methods, follows inspections plans developed for the entire contractor base including execution of reviews, reporting observations, recommending corrective actions to Contractor Safety Programs Manager, verifies timely response of countermeasures, verify effectiveness of corrective actions, supports and communicates benchmarking data for all contractor groups on defined key metrics.
• This position will require travel, some of which may be overnight.

Education Description

Bachelor's degree preferred from an accredited college or university with technical, business, or public relations emphasis or in lieu of education, requires at least 8 years of experience in natural gas/electric utility industry or technical field.

Experience

• Minimum five (5) years Operations or Operations Support with combination of regulatory compliance, risk management, field operations, gas/electric utility industry, audit, continuous improvement, and/or project management experience.
• Preferred: Knowledge of gas utility protocols and regulations.
• Required: Certified Quality Auditor (CQA) current or achieved within 24 months of hire.
• Requires a valid state issued driver's license. Able to provide a valid state driver's license and present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies.
• Clear and concise oral/written communication skills. Bilingual in English/Spanish is preferred.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time

Posting Start Date: 04/10/2025

Posting End Date: 04/20/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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