New

Information Systems Analyst

KLA
paid time off, tuition reimbursement, 401(k)
United States, Michigan, Ann Arbor
1200 Woodridge Avenue (Show on map)
Apr 14, 2025
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence. Job Description/Preferred Qualifications This role reports up to the KLA Service and US Operations Business Unit. The Business Unit is focused on providing the best customer experience for IT Services! You will work with multiple teams both locally and globally in resolving problems and participating in local & global projects. Key Responsibilities: Executive Support: Provide dedicated IT support to executives, ensuring their technology needs are met promptly and efficiently. Event Management: Coordinate and manage IT support for corporate events, including setup, troubleshooting, and ensuring seamless operation. Participate in corporate projects and become the liaison on behalf of IT for Ann Arbor office. Additional Responsibilities: Take ownership on the local site support, small datacenter with all network and security appliances and limited local servers Report incidents and issues to central helpdesk and provide local assistance as needed and resolve SNOW requests & incidents Technical Assistance: Offer technical assistance and training to executives and KLA users on various software and hardware. System Maintenance: Maintain and update IT systems, ensuring optimal performance and security. Assist with preventive maintenance and upgrades of AV systems and its components (both hardware and software). Vendor Coordination: Liaise with external vendors for event-related IT requirements and services. Oversee the repair and installation service with vendors. Documentation: Create and maintain documentation for IT processes and event setups. Project Management: Assist in IT projects related to executive support and event management. Partner with other KLA functional teams, and multiple vendors in setup, configuration, and troubleshooting of key AV platforms in conference rooms and large event spaces Build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement in functions. Minimum Qualifications Bachelor's degree and four (4) years of IS experience, or six (6) years equivalent experience In IT Support in a Professional environment Strong knowledge of AV system and major events support Expert knowledge PC, OS and Mobile devices Understanding of Network, Security, ServiceNow Documentation skills - End user instruction writing Experience working with the C-Level users Base Pay Range: $68,900.00 - $117,100.00 Annually Primary Location: USA-MI-Ann Arbor-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.