TRAINER-WORKFORCE DEVELOP

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let's go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000+ affiliated providers and over 1,100 volunteers, HonorHealth seamlessly blends collaborative care and approachable expertise to improve health and well-being. People often say care feels different here -- because it does. Learn more at HonorHealth.com.

The Workforce Development Trainer is part of a collaborative team that provides training to new and experienced staff in a growing department. They ensure staff have a thorough knowledge of products, services, expectations, and processes that will support them in being successful in their roles. They will develop, implement, and update training curriculum to meet the needs of learners. They will have experience with and understanding of Epic, MyChart, Chat Bot, CRM marketing tools and Telephony System, technical support and new product development and launches.

Requires a bachelor's degree in education, instructional design or related field; or 4 years of related experience, and at least 2 years of training experience in Healthcare call center or similar environment.

The position is based at the HonorHealth Network Support Services Center, 2500 West Utopia Road (Phoenix), just east of the I-17 off the 101 (across the freeway from Deer Valley Medical Center).

• Create, plan, conduct, coordinate and implement a comprehensive training program and materials for staff. Contributor to staff member centralized knowledge base. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
  
• Prepare new coordinators by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training. Provider feedback to operations managers for performance evaluations.
  
• Determine training needs by observing sales and service encounters; quality control on omni-channel encounters, studying sales, technical, service and customer experience results reports; conferring with management. Develop individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
  
• Improve training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
  
• Supports training financial objectives by recommending budget items; controlling costs; Recommends to insource or outsource educational opportunities to meet operational and financial objectives
  
• Performs other duties as assigned.