Human Resources (HR) Senior Operations Specialist

Working closely with the HR Operations Director, the HR Senior Operations Specialist will play a critical role in in supporting both the operational and compliance functions within HR. The operational focus of this role will consist of providing guidance and assistance in the prioritization and completion of daily operational tasks, along with resolution of inquiries received by the centralized HR operational team. Compliance responsibilities will center around ensuring the organization adheres to internal HR policies and processes, along with federal, state, and local employment laws and regulatory requirements.

Salary Range: $80,000 - $85,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location:

We are a remote-first organization and offer remote work in the following approved states:
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Operational Responsibilities:

• Monitor and prioritize operational requests and inquiries received through ServiceNow and shared email accounts related to employment transactions, unemployment claims, employment verifications, along with active and former employee inquiries.
• Act as point of contact for complex and escalated requests and inquiries, providing guidance in determining appropriate actions for resolution.
• Develop and maintain a thorough understanding of HR operational practices and procedures to successfully provide situational specific guidance to HR colleagues and organizational leaders.
• Assist in building the HR operations team as the primary resource and first point of contact for employee inquiries related to HR policies, processes, and general HR topics.
• Assess and propose operational process improvements to drive efficiency
• Actively establish and maintain relationships with other shared service functions across the organization to encourage and build collaboration to streamline cross functional services to support business needs.

Compliance Responsibilities:

• Conduct assessments, in partnership with HR Leadership and Legal, of existing HR practices and programs to determine risk profile. Assist in the development of an evaluation of identified risks and options for procedural or programmatic changes to mitigate or resolve organizational exposure.
• Monitor and identify new and amended federal, state, and local employment laws. Analyze and propose, in partnership with HR leadership and Legal, guidance and action steps to implement or modify human resource procedures and systems.
• Conduct routine audits of adherence to organizational compliance procedures to meet known federal, state, and local regulations and propose relevant procedural modifications to address audit findings, as needed.
• Develop and maintain organizational specific compliance and federal, state, and local regulatory resources, along with informational communications.
• Distribute and monitor acknowledgment of mandated employee notices related to state and local specific benefits eligibility and employee rights and maintain appropriate organizational documentation related to utilization.
• Coordinate process to pull and validate data reports to develop annual submission of EEO-1 and VETS 4212 filings, along with assisting in annual activities to support the generation of annual Affirmative Action Plans and responding to OFCCP audits.
• Identify, develop, and present specific regulatory training and guidance programs for organizational personnel.

Minimum Qualifications:

• Bachelor's Degree in human resources or other related field
• Five or more years in the field of human resources within an operations or generalist capacity
• Thorough understanding of federal and state employment laws, regulations and guidelines
• Proven ability to research and interpret employment laws and regulatory changes
• Strong analytical and problem-solving skills

Preferred Qualifications:

• One to three years of experience supporting organizational compliance with employment laws and regulations
• Prior organizational risk responsibilities preferred
• Ability to manage several complex projects simultaneously while meeting deadlines
• Experience developing proposals and presentations for leadership
• Focus and execution on innovation and process improvements

Remote Work Requirements:

• Wired (ethernet cable) internet connection from your router to your computer
• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits:

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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