Clerical Assistant 3

Are you an ambitious administrative professional who is eager to take the next step in your career? The Department of Revenue is excited to welcome a Clerical Assistant 3 to join the team and provide vital support and customer service related to the Claims, Licensing, and Instant Accounting units in the Retailer Services Division (Lottery Call Center) of the Pennsylvania State Lottery. Take pride in the work you do and apply today!

Within this Clerical Assistant 3 position, you will receive and respond to a variety of phone calls and emails regarding various PA Lottery issues and processes, in addition to independently addressing issues and providing information and solutions to best assist callers. Specific duties involve communicating with retailers who have received extra tickets or have not received requested tickets, and assisting to resolve those issues. You will compose various letters and forms surrounding licensures and claims, as well as process damaged tickets and forward to management as appropriate. You will also participate in training new employees on procedures and customer service. The ability to communicate effectively and adhere to lottery policies and procedures is essential.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call Center Experience
• Customer Service Experience

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.