Lead User Experience Designer (Remote)

This is a remote role that may be hired in several markets in the United States. Proximity to our San Francisco office is preferable as much of our team is located there and get together occasionally to work collaboratively in person.

This position is aligned to Silicon Valley Bank, a division of First Citizens Bank. We bring together entrepreneurs, investors, venture capitalists and private equity firms to move their bold ideas forward, fast. In the past 40 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience.

The team and the opportunity

We are a diverse group of designers, researchers and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating and improving the experience of our customers and of being on our team SVB at SVB.

We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn the ins and outs of commercial banking products. You are an advocate for the user and the design process and care deeply about all the details because you know they matter in enabling great end-to-end experiences. You embrace ambiguity and thrive in complexity.

What You'll Do

You'll be a Lead UX Designer within the Lending and Credit Product Management team, contributing to the creation of a new end-to-end digital lending experience used by thousands of the most innovative companies in the U.S. and beyond. You will help to reimagine how SVB can optimize the credit product experience for our clients and lending portfolio management experience for our associates, working within platform complexities and regulatory constraints. You will have the opportunity to deliver UX/UI designs by prototyping, conducting user research and validation, developing frameworks across multiple product pods and facilitating discovery workshops with users and stakeholders. In this role, you will partner closely with Product Managers, Developers, Content Strategists and UX Researchers to steer the creation of high quality UX deliverables that contribute to the design of end-to-end user experiences that help our clients accomplish their most challenging goals.

Bachelor's Degree and 4 years of experience in OR High School Diploma or GED and 8 years of experience (preferred 8-10 years designing digital product experiences in an agile development environment)

Required Qualifications:

• Experience designing digital products in the financial services industry
• A portfolio exemplifying a deep understanding of UI/UX and design principles to define user experiences through human-centered design solutions (e.g., flows, journey maps, service blueprints, prototypes and user research)
• Experience delivering on multiple projects in various stages of the product lifecycle in a fast paced, dynamic environment
• Exceptional knowledge of Figma for generating low-fidelity and high-fidelity prototypes
• Proficiency with JIRA and Confluence for partnering with developers and product partners
• Experience designing omni-channel experiences, including desktop and mobile
• Familiarity with current web technology capabilities and cross-device considerations
• Familiarity or experience with discovery and user research methodologies (e.g., benchmarking, heuristics, usability testing, personas and interviews)
• Experience working with design systems and style guides
• Familiarity in designing for B2B experiences
• Resiliency and soft skills to communicate respectfully when challenging assumptions and tactful style when receiving feedback, adapting work and designs to the needs and constraints of the business
• Proven presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design and user research
• Excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed

Preferred Qualifications:

• Ability to effectively adjust communication and storytelling of design decisions to various levels of product, design and business leadership
• Experience mentoring designers and evangelizing Design within an organization
• Experience working with Salesforce
• Experience working with nCino

This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in California, the base pay for this position is generally between $119,000 and $170,000. If hired in Illinois, the base pay for this position is generally between $104,000 and $150,000. If hired in North Carolina the base pay for this position is generally $99,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.