Customer Service Associate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Fairfield
Apr 18, 2025
Description These Tech Access roles will be taking phone calls and potentially supporting processing work. Looking for someone with previous customer service experience and basic computer knowledge. This person must be computer savvy as they are assisting customers with their technology and account issues! This is a contract role (with contract to hire option based on performance) that will be onsite 100%. The option to move hybrid after 6 months based on performance. These roles are open due to and increase in business and additional support needed. Daily Duties: This role is a customer service role that will assist external customers and financial professionals with assisting with password resets, account issues, and website troubleshooting. Secondary tasks in this role may include assisting with emails, creating log ins, and general technology troubleshooting. This role will be speaking with elderly people many times and assisting with basic computer/account tasks. Will be taking mostly external calls and occasional internal calls. This role will operate out of Salesforce and previous experience is not required as it is easy to train on. This role will be taking around 15-20 calls per day around weeks 3-6 and expect to grow to 30-40 calls a day by 6 months. This role will be required to verify client information to assure they are speaking with the account owner. This part of the role is crucial as it a risk point for the organization. External customers may become frustrated with security questions and this candidate must be comfortable working through this and sometimes working with frustrated people. The majority of this position will be taking phone calls but may assist with paperwork processing as well. This position is repetitive at times with password resets, working with elderly customers, and processing the same paperwork all day long. This person needs to be comfortable with repetitive tasks! Additional Skills & Qualifications Previous customer service experience - retail, service industry, restaurant experience - 1+ years Positive person Basic computer knowledge and experience- must be tech savvy for this role to assist others! Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fairfield,IA. Application Deadline This position is anticipated to close on May 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.