Account Services Representative

The impact you'll make:

Provides high-level specialized customer service for large corporate customers with the purpose of retaining and growing corporate business. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

What you'll do:

• Provide customer service and administrative support to contracted accounts.
• Provide highly accurate and prompt responses to customer inquiries and concerns. Complete and process forms and/or special reports related to reservation special handling requirements and requests.
• Interact with executives of accounts that range in size from minimum of $50,000 annually.

• Provide general information regarding ABG locations, service, policies and procedures.
• Maintain accurate listing of ABG charge cards of corporate accounts. Maintain accurate listing of corporate account wizard information.
• Promote special offers. Free-sell and extend corporate rentals as needed.
• Coordinate specialist needs of executive-level reservations.
• Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications.
• Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.
• Investigate and respond to any customer service or billing issues.
• Communicate and collaborate with team members, account managers and ABG personnel at rental locations in order to retain and grow the business of corporate accounts.

What we're looking for:

• HS Diploma or equivalent required. Some college preferred.
• Minimum of two years sales and/or customer service experience required.
• Preferred candidate will have previous contact center experience.
• Previous experience providing "concierge/prestige" level services for corporate and Fortune 100 customers.

Required Knowledge, Skills and Abilities

• Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications.
• Strong negotiation, decision-making and problem-solving skills
• Good customer service skills
• Strong verbal and written communication skills
• Strong detail organization and organizational skills
• Able to multitask and prioritize effectively
• Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients.
• Ability to work in a fast-paced team environment
• Regular and punctual attendance required

Perks you'll get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skillsEmployee discounts, including discounted prices on the purchase of Avis/Budget carsAccess to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.