New

Reservations Specialist

TEKsystems
$21.63 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Calabasas
Apr 19, 2025
Description This group will be taking inbound calls from travel advisors and need to ensure they have the highest level of customer service with these clients. This position is primarily responsible for selling the company Product to Travel Agencies (room upgrades, package upgrades, etc.), providing telephone customer support services by performing the following: Duties & Responsibilities: Exceeds travel partner expectations through the completion of all reservation and sales-related processes as listed. Handles inbound sales lead calls to convert calls into sales. Emphasizes salable features, quotes prices, and payment terms. Takes payments accurately. Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services. Answers questions and recommends corrective services to address customer complaints. Overcomes technical and business objections of prospective customers. Builds and maintains customer relationships. Oversees quality control of bookings to maintain the integrity of product. Handles high call volume, navigates system software, and utilizes Outlook. Books cruises, generates invoices, and follows up with travel agents and/or direct guests. Develops and nurtures relationships with travel agencies and/or direct clients. Updates and maintains the reservation database, verifies client information and makes necessary corrections to new and existing bookings. Requests air quotes through the in-house Air department. Quotes prices and payment terms. Performs other related duties as assigned by management. Skills Customer service, high volume, reservations Top Skills Details Customer service,high volume,reservations Additional Skills & Qualifications Must pass assessment with a score of 70 or higher (details below) Strong communication skills, both written and verbal Customer service experience Travel experience heavily preferred, especially for remote workers. Consultants who sit at CHQ will be based heavier on customer service and personality Mandatory assessment - https://www.ondemandassessment.com/link/index/JB-A0JHTDJ2G?u=1100423 Same for all positions and the step/scoring are: 1.Upload resume 2.Workplace Skills Test (40 questions) - 20 minutes, needing a 33 or above (1 pt per question) 3.Workplace Behavior Assessment - 10 minutes (used as a reference) 4.Computer and Internet Skills Test - 13 minutes (proficient or above) 5.Excel 365 - 5 minutes (intermediate or above) Qualifications: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. At least three years of sales and/or customer service experience or a combination of both. Computer skills required: Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software Other Skills Required: Excellent organizational, leadership, interpersonal communication, and computer skills. Clear and conceptual thinking ability is a plus. Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required. Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented. Remains calm and professional in stressful situations. Detail-oriented and works effectively under pressure while meeting all applicable deadlines. Must be able to work independently and productively with minimum supervision. Recognizes problems, identifies possible causes, and resolves routine problems. Ability to establish and maintain a professional atmosphere for Experience Level Expert Level #westpriority25 Pay and Benefits The pay range for this position is $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 2, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.