Locker Room Manager

Celebrate Life, the Southworth Way

The Company:Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our "family company" roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. For eligible team members, we offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us!The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us!At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is adriverof our success.

The Opportunity: The Locker Room Manager is responsible for overseeing the daily operations of the locker room facilities. This role ensures that the locker rooms are clean, organized, and fully stocked while providing a welcoming and high-quality experience for members and guests. The ideal candidate will be detail-oriented, service-driven/self-motivated, and work well unsupervised.

Duties and Functions

• Supervise and manage all aspects of the locker room, ensuring cleanliness, functionality, and overall presentation.
• Provide exceptional customer service to members and guests, addressing needs and requests promptly.
• Oversee locker assignments, including issuing and maintaining records for lockers.
• Complete inventory of products used in the locker room and place orders as necessary to ensure proper PAR levels are maintained.
• Ensure all amenities such as towels, toiletries, and grooming products are well-stocked and replenished as needed.
• Maintain and enforce cleanliness and hygiene standards, ensuring compliance with health and safety regulations.
• Assist members with shoe care, including cleaning and polishing, as well as minor garment care as needed.
• Manage a team of locker room attendants, including hiring, training, and scheduling.
• Coordinate laundry services for towels and other club linens, ensuring timely turnaround.
• Monitor and report any maintenance issues, such as plumbing, lighting, or HVAC concerns, to the appropriate department.
• Maintain an inventory of supplies and submit orders for replenishment as necessary.
• Provide personalized service to all members while utilizing the locker room.
• Deliver items (such as food and drink orders) to members in the locker room.
• Ensure lost and found items are properly handled and documented.
• Support special events and tournaments by coordinating locker room preparations and services.

Qualification Standards

• High school diploma or equivalent required; additional hospitality or management training is a plus.
• Minimum of 2 years of experience in a hospitality, customer service, or facility management role, preferably in a country club, resort, or upscale facility.
• Additional hospitality management training.
• Strong work ethic and organizational skills with experience managing a team.
• Excellent communication and interpersonal skills to interact professionally with members, guests, and staff.
• Ability to multitask and remain composed in a fast-paced environment.
• Knowledge of laundry services, housekeeping standards, and facility maintenance best practices.
• Basic computer skills for record-keeping and communication.
• Availability to work flexible hours, including weekends and holidays, as needed.

We are committed to providing a superior experience for its members and guests, and the Locker Room Manager plays a key role in upholding this standard. If you are a detail-oriented professional with a passion for exceptional service and facility management, we want to speak to you.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.