Sr. Software Engineer, Enterprise Tools- Jira Data Center and Cloud

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe's Enterprise Tools team is growing! Join a highly experienced team with vital responsibilities and a central role in product development. As part of the team, you will help design, build, improve, support, and maintain Adobe Jira, one of the largest and most complex Jira Data Center installations in the world, as well as help the team move to Atlassian Cloud Stack.

Our team is responsible for performance and availability of the tools we support. We guide best practices, handle requests for Jira project modifications, solve Jira issues for users, and perform upgrades. We also provide integrations that bring together the product development stack that includes many external and in-house tools. We put a lot of effort into governance and tool usage efficiency.

Adobe is an excellent place to work, developing products that change the world and enable artistic and creative efforts. We have done well through the pandemic and been a high-tech success story for many years.

What We Do:

• Manage tools hosted on-premises and perform application-level upgrades.

• Troubleshoot, proactively optimize applications, and perform cleanup.

• Educate engineering teams on best practices.

• Create, maintain, and improve monitoring and alerting systems using NewRelic, Splunk, Grafana.

• Expand self-service capabilities by identifying and building tools and automations that help users and admins.

• Work with infrastructure support teams to keep software and hardware updated and patched.

• Participate in the on-call schedule, with 12-hour US time zone shifts.

• Jira Cloud migration evaluation and preparation.

What You Will Need to Succeed:

• Are you able to work in collaborative space, with a balance of solo effort? Needed skills:

• 5+ years of Jira Data Center system admin experience at enterprise level scale.

• Exposure to Jira Cloud and Jira Cloud migration experience.

• Growing knowledge and passion for AI systems.

• Accountability for both front-end and back-end-related technical challenges in the enterprise data center environment.

• Excellent troubleshooting, debugging, problem-solving and analytical skills.

• Proficiency with RedHat Linux system administration and programming.

• Fluency with Java, scripting languages, Oracle and SQL databases.

• Working knowledge of Atlassian products, GitHub, orchestration tools.

• Experience with tool integrations on the enterprise level, like Jira and GitHub.

• Customer support mindset with ability to communicate complex engineering initiatives to programmers and non-technical users.

• Experience interviewing and training new hires.

Nice to Have:

• Exposure to Confluence Cloud, Confluence Cloud migration experience.

• AWS knowledge or similar experience with other public cloud offerings.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.