Office Services Technician

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Exceptional customer experience

• Actively demonstrate JLL's values of Teamwork, ethics, and excellence.
• Provide a warm greeting at every touchpoint (expression, engagement, tone)
• Having excellent eye for detail to go over and beyond delivering outstanding service tailored to our clients' needs.
• Provide superior customer service to meet on-site client's expectations.
• Understand the applicable Service Level Agreements and help achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.

• Site Operations Management
• Manage assigned work order workload.
• Assist in development of service strategies.
• Assist in the implementation of Industry Best Practice operations.
• Conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained.
• Seek ways to constantly improve operational standards and drive best value.
• Always maintain premises in neat and good working condition.
• Provide support for regular reporting packages and incoming and outgoing mail.
• Provide specific assistance to management teams as needed or requested during moves and refurbishments.
• Resolves problems associated with all building services including- janitorial, security, conference rooms, furniture as well as interior and exterior furnishings, fixtures, and equipment.
• Client support as needed for conference room services.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures, and strategies.
• on-site support for internal meeting- room set-up, equipment checks, in conference rooms.

Qualifications:

• Ability to work independently and as part of a team
• Familiarity with various operating systems Windows, Excell, Word
• Excellent customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Good communication skills.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.