Social Media Customer Relationship Specialist

TEKsystems
$18.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Apr 25, 2025
Job Title: Social Media Customer Relationship Specialist Job Description Assist customers by answering questions, helping with vehicle support, and providing marketing support across various social media platforms. Service customers on Facebook, Twitter, and other social platforms. Responsibilities * Answer inbound comments from customers on social media platforms including Facebook, Twitter, Google Play, and the App Store. * Create and manage cases for customers needing more complex assistance. * Manage existing case load, complete follow-up tasks, and achieve operational metrics. * Adhere to standard work processes and contribute to efficiencies and improvements. * Proactively identify sales leads and educate in-market customers on product functionality and services. * Effectively and accurately document customer interaction. * Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns or inquiries. * Participate in required training and industry-specific certifications to maintain the technical knowledge and skills necessary for the role. * Provide exceptional customer-centric service to all internal and external customers. * Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences. * Utilize correct tools to efficiently manage concurrent activities. Essential Skills * Customer service skills * Documentation writing * Social media platform knowledge * Customer care * Strong written communication * Ability to stay organized to complete assigned cases * Proficiency in computer navigation and typing (40 WPM+) * Reading comprehension * Bachelor's Degree in English, marketing, business, journalism, communications, or similar concentration * 1+ years of experience in customer service-related profession * 1+ years of social platform experience Additional Skills & Qualifications * Attention to detail * Ability to work in a fast-paced environment * Flexibility in work hours and shifts * Experience with vehicle support and marketing support Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on May 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.