Patient Experience Analytics Project Manager

Posting Date

ESSENTIAL DUTIES & RESPONSIBILITIES

1.

• Own the end-to-end analysis of patient feedback from sources such as ICH-CAHPS, Medallia, and internal surveys
• Lead and support key patient experience and engagement initiatives tied to enterprise priorities
• Identify and synthesize patient pain points and drivers of satisfaction using structured and unstructured data
• Develop metrics, KPIs, and dashboards to track experience over time and benchmark performance
• Design and execute strategic analyses that demonstrate the impact of experience initiatives on operational, clinical, and business outcomes

• Present findings and strategic recommendations to leadership, enabling data-informed decisions
• Serve as subject matter expert on VoC tools and methodologies

• Lead and support key patient experience and engagement initiatives tied to enterprise priorities
• Work closely with team mates to drive consistent execution and accountability
• Help prioritize and scope data requests based on business need and resource availability

• Provide mentorship and analytical guidance to junior team members (Sr. Analysts / Analysts)
• Lead continuous improvement efforts in how patient feedback is captured, analyzed, and used
• Contribute to roadmap development and planning for VoC function within the Experience COE

2. Provide mentorship and analytical guidance to junior team members (Sr. Analysts / Analysts)

3. Other duties as assigned.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Required

• Bachelor's degree in Business Analytics, Public Health, Healthcare Administration, or related field
• 5+ years of experience in analytics, data strategy, or consulting roles with increasing responsibility
• 2+ years of experience in patient experience, customer insights, or healthcare analytics
• Proficiency in analytics tools (e.g., Tableau, SQL, Excel) and survey platforms (e.g., Medallia)
• Experience with data storytelling, executive presentations, and influencing stakeholders

Preferred:

• Master's degree in Business, Public Health, or related discipline
• Experience with CAHPS surveys
• Background in Agile environments and project management practices
• Familiarity with healthcare operations or managed care organizations

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:Family resources, EAP counseling sessions, accessHeadspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.