Logistics Claims Specialist

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Coppell, TX.

Logistics Claims Specialist

Top Skill Sets Required:

1. Logistics claims experience (Minimum of 2 years of experience processing transportation and warehouse claims, preferably in a small parcel environment.)
2. Efficient in Microsoft Office suite - Excel, Outlook, Word.

Position Description

The Logistics Claims Specialist is responsible for gathering potential claims information from the operations teams in an accurate and timely manner. The specialist will review all claims data and leverage cross-functional team interaction to investigate and determine if an event should be submitted as a claim. Then keep track of all claims activity, including monitoring each step of each claim and documenting claim closure. This should include capturing data in a way that can be used to improve the claims process. Confirming the submittal of claims to vendors and insurance companies for reimbursement, tracking claims aging, documenting corrective actions, closing out claims, and communicating with the operation such that all related inventory adjustments can be made.

This position is critical to the Logistics department: as an operational department with time-sensitive daily executables needed to deliver products to customers, the claims specialist must drive claims to completion in a timely way, to ensure minimal impact on operations and inventory management.

The Logistics Claims Specialist will report to the Claims Manager. This is a highly collaborative role within the Logistics department as well as with multiple Client departments and customers.

Responsibilities:

• Manage the resolution of claims through collaboration with Carriers, Customer Support, Security, Operations, Accounting and Supply Chain.
• Research and obtain supporting documentation.
• Make a recommendation on the best course of resolution.
• File claims with carriers and ensure all claims are successfully resolved.
• Develop excellent working relationships with the logistics team, business teams, and insurance company.
• This position plays a critical role in ensuring that the transportation & logistics group meets or exceeds customer needs and business objectives. No task is too big or too small if it supports driving customer satisfaction and business requirements.

Performance Standards

• Target claims closure within the KPI window.
• Submit claims with all relevant documentation, accurately and on time.

Requirements:

• Minimum of 2 years of experience processing transportation and warehouse claims, preferably in a small parcel environment.
• Undergraduate Degree in Business, Supply Chain, Logistics, or similar.
• Efficient in Microsoft Office suite - Excel, Outlook, and Word.
• Experience in SAP is a plus.
• Ability to navigate a claims database.
• Demonstrated analytical, organizational, problem solving and creative thinking skills.
• Ability to effectively prioritize workload in a fast-paced, frequently changing environment.
• Excellent Social and communication skills (written and verbal).
• Must be comfortable working in a multi-cultural business environment.
• May have to support operations after standard work hours and on weekends.
• Exhibit composure under pressure.
• Strong Math, communication, and organizational skills.
• Excellent attention to detail.
• Ability to interact with all levels of Management including executives.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off plus more!

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.