Program Manager III

Overview

To lead, plan, and influence the execution of national Navy Federal community initiatives, programs and campaigns. Leads and manages external relationships with high-profile strategic nonprofit partners for Navy Federal. Develop, implement, evaluate, and lead volunteer champions, campus leadership and team members in successful in-person and hybrid event activations to support communities where Navy Federal does business. To lead, manage and facilitate implementation high-profile programs, large-scale enterprise-wide campaigns and portions of larger give-back campaigns that affect and involve business unit activities on campus. Lead execution of program delivery on campus and in alignment with broader enterprise-wide strategy in coordination with campus-based and other executive leadership groups. Collaborate and liaise with senior leadership internally and national nonprofit partners externally, to develop and execute enterprise-wide community engagement strategies.

Responsibilities

• Leads the development and management of strategic programs and nonprofit partnerships in alignment with enterprise-wide initiatives that drive positive community outcomes, employee engagement and member-centric goals
• Design program and campaign strategy in collaboration with direct leadership, other internal business units and national nonprofit partners.
• Represent Navy Federal externally with high-profile national nonprofit partners, at conferences and internally with executive stakeholder groups
• Review community program and campaign-related data using performance measurements and indicators to identify areas for opportunity and develop action plans for each indicator or area identified and lead change management
• Fosters relationships with business unit leaders horizontally and high-profile strategic/national nonprofit partners
• Consult with team leadership, including campus leaders and business partners, to effectively define action plans and activities that allow team to achieve noted KPIs and short/long-term goals and objectives
• Conduct after action reviews to analyze event effectiveness; identify and address areas of opportunity and make recommendations for future events
• Identify and collaborate with management regarding the current and future resourcing needs.
• Identify, scope, document, coordinate, and implement new practices in accordance with program and campaign goals
• Execute community events by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Support management of enterprise and campus specific program budgets with campus leadership staff
• Identify opportunities and recommend solutions to barriers that would impact program deliverables
• Identify, communicate, and resolve cross-organizational areas of concern that may impede or impact Navy Federal's community initiatives.
• Maintain/archive program documentation (e.g. toolkits, SOPs and guidelines)
• Leads the coordination, logistics and execution of on-campus community moments that matter, including working internally on A/V, registration, and communicating event details in collaboration with other business units
• Manage and control event collateral and materials (e.g., t-shirts, posters, SWAG)
• Manage philanthropic management platform (e.g., Benevity) and incoming/approved local grants
• Collaborate and prioritize assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Join applicable Navy Federal Serves meetings and support campus leaders and location-based executive sponsors with community action planning and implementation.
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee engagement gaps and establish solutions
• Manage multiple programs and participate in execution of larger enterprise-wide campaigns (e.g. Military Appreciation Month, Holiday Giving) with guidance from leadership
• In partnership with campus leaders, act as relationship manager with various local nonprofits
• Serve on cross-functional teams with campus leadership staff and Community Service Champions to support programs or initiatives of moderate to considerable impact within the business unit &/or across the organization
• Provide event consultation to support volunteer leaders, campus leadership and various champion groups (e.g. Community Service Champions)
• Perform other duties as assigned

Qualifications

• Foundational understanding of community engagement
• Experience designing and implementing enterprise/national programs in highly matrixed corporate or nonprofit environment
• Experience designing
• Experience with workflow and program development including development of requirements documents, procedures, and implementation plans
• Experience cultivating relationships with external community partners at the national level and in the local community
• Experience in leading and managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Experience in leading and collaborating across organizational teams and building partnerships across various functions
• Experience leading, training, guiding and mentoring others
• Experience cultivating relationships with leadership and management within diverse and complex operational environments
• Advanced program management skills, to include establishing and leading teams; managing timelines/deadlines/resources; ensuring successful event execution and implementation
• Advanced verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Effective event planning, organizational and problem-solving skills
• Effective skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to resolve issues and facilitate decision-making
• Analytical and critical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Bachelor's degree in business, Management, or the equivalent combination of training, education, and experience

Desired Qualifications

• Working knowledge of financial services industry
• Project/program management experience or the equivalent combination of training and education
• Knowledge of grant management systems and project management software (e.g., Benevity, ADO)
• Prior experience in corporate social responsibility, the nonprofit sector or adjacent field
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 141 Security Drive, Winchester, VA 22602

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