Technology Operations Sr Analyst: 2nd Shift, Onsite

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Technology Operations Senior Analyst provides mentorship and escalations from Technology Operations Analysts and works to resolve more complex Tier 3 issues. Sr. Analysts provide support for all technologies, continually builds their IT skillset, and provides customer service to staff for IT related issues. Sr Analyst identifies process improvements and leverage light scripting or automation work to simplify or eliminate work across IT Operations. Sr Analysts often collaborate with IT leaders, and Tier 4 product teams to streamline support. Sr Technology Operations Analysts represent the IT team in cross-functional project teams.

This is a 2nd Shift, onsite, role. Shift is 12:30pm -11:00pm, working varied days, plus occasional weekend shifts. Great Shift Differential for Evenings and Weekends!

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Lead resolution of Incidents and Tasks, including identifying and escalating complex customer Incident and Tasks.
• Provides mentorship and escalation help to Technology Operations analysts. Engages with Lead TechOps Analysts for mentorship and escalation assistance.
• Participates in medium/large projects to assist in technical implementation or troubleshooting for net new or expanding efforts at the hospital. IT Project work is typically complex and detailed.
• Identifies process improvements to drive optimization and simplification in how we support the hospital.

• Bachelor's Degree Bachelor's degree in Computer Science, or related field of study, and 5-7 years' experience in Technical support or related roles preferred. Light scripting and automation experience highly preferred. OR
• High School diploma, or equivalent, and 7 or more years' experience. Experience in customer support and/or Technical Support. Light scripting and automation experience highly preferred.
  • ITIL Foundations Preferred
  • CompTIA Network+ Preferred
  • CompTIA Server+ Preferred
  • MCSA or CCNA or equivalent Preferred

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $34.21/hr, but your salaried offer will be determined based upon your education and experience.

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children's Mercy locations and may not work from home.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.