Customer Success Manager

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,600 employees in 13 locations around the world.

CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

FBO One (part of the EIS division of CAMP Systems) is the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 200 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take the initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation Division.

Job Summary
Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.

Responsibilities
* Develop strong customer relationships and serve as the primary point of contact between clients and our business.
* Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
* Provide training and demonstrations to help customers maximize the value of FBO One.
* Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
* Facilitate smooth transitions for new customers from sales to active users.
* Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
* Address customer concerns, coordinating with internal teams to resolve issues promptly.
* Collect and share customer feedback to align with product, sales, and marketing strategies.
* Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
* Represent FBO One at industry trade shows and events to enhance brand presence.
Requirements
* You have proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
* Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
* Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
* Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
* A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
* Possesses excellent communication skills, both written and verbal, in English.
* Fluency in Spanish is required, with the ability to communicate effectively with customers across the US and South America.
* Can build and sustain long-term customer relationships based on trust and collaboration.
* Holds a degree in business, communications, or a related field (preferred).
* Must be open to occasional travel within the US and internationally.

Compensation: $85,000.00 - $105,000.00 USD per year (dependent on experience)

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE