Desktop Support (Onsite)
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, Pennsylvania, Philadelphia | |
 Apr 30, 2025 | |
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Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Job Tittle: Desktop Support (Onsite) Work Location: Philadelphia,PA Job Summary: We are seeking a highly skilled Technical Lead with 6 to 7 years of experience in Change LifeCycle Management IT Service Management Incident Management End User Tools Service Now Windows Networking and Desktop Support. The role involves overseeing technical operations ensuring smooth IT service delivery and providing remote desktop support in a hybrid work model with rotational shifts. This position does not require travel. Responsibilities: * Experience in End user support service management * Oversee technical operations ensuring seamless service delivery and excellent problem-solving skills. * Incident resolution via phone service desk tools or direct desk side engagement with the customer. * Overall understanding of desktop services and the supporting infrastructure * Must have knowledge in Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts * Troubleshooting the Hardware and Software problems * Should have knowledge on Remote Tools * Troubleshooting experience needed along with knowledge on Desktop Operating Systems * Candidates should have hands on experience or knowledge on Ticketing tools. * Analyze the ticket and issue and work on identifying key opportunities to reduce human effort as well as self-service and self-healing opportunities. * Should have experience in team collaboration and guide team. Qualifications * Possess strong experience in Change LifeCycle Management and IT Service Management. * Demonstrate expertise in Incident Management and End User Tools. * Have hands-on experience with Service Now for IT service management. * Show proficiency in managing Windows environments and networking operations. * Exhibit excellent remote desktop support skills. * Display strong problem-solving abilities and attention to detail. * Have effective communication and collaboration skills. * Be adaptable to rotational shifts and a hybrid work model. * Maintain up-to-date knowledge of industry trends and best practices. Certifications Required * ITIL Microsoft Certified: Windows Server CompTIA Network+ Salary and Other Compensation Applications will be accepted until May 06, 2025. The annual salary for this position is between $37,800 to $86,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-AB1 #CB #Ind123 | |