New 
Tech Support Specialist Sr (Helpdesk)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Glendale | |
 Apr 30, 2025 | |
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Tech Support Specialist Sr (Helpdesk) Job ID: 321311 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $23.17 - $30.12/hourly, DOE Grade 113 Work Schedule Monday - Friday, 9am - 6pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Provides advanced user and technical support to students, faculty and staff with computer systems, workstations, audio/video media systems, and mobile devices. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, troubleshooting and setup of audio/video media systems. This person will serve as a team lead. They will also work with administrators, faculty, staff, students and the public. Essential Functions 30% - Provides first and second-level support for desktop, audio/visual media systems and/or phone systems; responds to requests or helpdesk tickets. Retrieves information and enters/updates information in department ticketing system, reports, logs, or other documentation/record-keeping system. Keeps assigned tools and/or equipment in clean and safe working condition. Adheres to and ensures compliance with applicable policies and procedures. 30% - Utilizes advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software. Resolves issues and makes repairs to complex equipment and systems; escalates unresolved issues to next level or appropriate group. 15% - Serves as lead worker, assigning and monitoring the work of others, as assigned. Troubleshoots desktop and network printing problems. 15% - Delivering, setting up and operating audio/visual equipment for events. Assisting in scheduling and tracking audio/visual service requests and repairs. 10% - Performs other duties as assigned Minimum Qualifications High School Diploma or GED and four years of technical experience in an area directly related to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Four (4) or more years of professional level experience in a technical support environment within an educational institution. B. Experience in troubleshooting software and hardware issues on a variety of end-user computing and/or mobile devices, using Windows OS's, macOS's, iOS's, or Chromebook's etc. C. One (1) or more years of experience planning, supporting, and/or setting-up audio/visual systems for college events, conferences, or classroom audio/visual support. D. Four (4) or more years of documented experience using a helpdesk ticketing system. E. One (1) or more years of experience with writing technical documents. F. One (1) or more years of experience with training and/or mentoring temporary staff Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date First Review Monday, 05/19/25 Open until filled Applications received after first review date may not be considered EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321311&PostingSeq=1 jeid-8fb7d5f3f2a2cd45a78bff60ac6c8e17 | |