Production Support Analyst

TEKsystems
$40.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
Apr 30, 2025
Job Title: Production Support Analyst Location: Columbus, Ohio Employment Type: Contract to Hire Workplace Type: Hybrid (3 days onsite per week) Hourly Compensation: $40-$45 per hour Compensation Range Upon Conversion: $70,000-$75,000 Job Description: We are seeking a dedicated Production Support Analyst to join our team. This role involves supporting 30 applications and ensuring optimal performance and usability for various system users. The ideal candidate will diagnose and resolve application issues, provide root cause analysis, and recommend improvements. Key Responsibilities: * Diagnose and resolve application issues to ensure optimal performance. * Work closely with team members and independently to resolve issues. * Respond to user requests and incident tickets requiring application-level intervention. * Monitor team ticket queue and email inbox, resolving issues promptly. * Develop and maintain accurate technical and user documentation. * Troubleshoot minor and major system issues, escalating to vendors when necessary. * Collect and provide reporting on application health and usage metrics. * Collaborate with team members, vendors, system/database administrators, and end users to resolve issues. * Participate in periodic meetings and maintain all applications for production, planning appropriate strategies. * Quickly assess situations to determine impacts. * Perform operational tasks, including monitoring logs and job statuses to confirm successful completion. Skills and Qualifications: * Excellent verbal and written communication skills with attention to detail. * Proficiency in reading and writing SQL queries. * Experience with Splunk and Dynatrace (building dashboards) for monitoring application and database servers. * Ability to navigate Windows Servers and IIS configurations. * Competence in reading and navigating application and system log files. Pay and Benefits The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus,OH. Application Deadline This position is anticipated to close on May 7, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.