Customer Service Representative
 TEKsystems | |
$17.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Ohio, Solon | |
 May 01, 2025 | |
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*Description*
Shift: 10:30am-7:00pm M-F -Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up -Answer calls professionally in a fast-paced call center atmosphere. -Research required information using available resources and systems. -Provide customers with product and service information. -Process insurance documents and claims -Identify and immediately service or escalate high-priority issues - prioritize and take initiative -Perform follow up customer calls when necessary -Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days) -Strive for each call to be a "one call resolution" to the issue at hand -Respond to letters/calls pertaining to missing information -Will be speaking with insurance agents and carriers -Handle calls pertaining to lapse or deficiency in coverage -Predominantly inbound calls (80% of the time) -Customers are predominantly from banks and lenders *Pay and Benefits* The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Solon,OH. *Application Deadline* This position is anticipated to close on May 5, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |