Madison Area Only - Customer Service Representative
 TEKsystems | |
$18.50 / hr
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life insurance, sick time, 401(k), retirement plan, remote work
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 United States, Wisconsin, Madison | |
 May 01, 2025 | |
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*Job Description: *
* Counsel student loan borrowers to resolve delinquent accounts. * Handle inbound and outbound telephone calls. * Adhere to federal regulations, corporate objectives, and department policies. * Start under the Default Guarantor Portfolio, focusing on borrowers from before 2010. * Make outbound calls using a dialer, with increasing call volume, especially on the direct side. * Educate borrowers on their loans, particularly after the payment pause ends in September. * Manage call volumes ranging from 40 to hundreds per week. * Begin with outbound calls and receive training on inbound calls. *Additional Skills & Qualifications:* * Minimum of 2 years of customer service experience. * Ability to type at least 40 words per minute (verified via typing test). * High School diploma or GED. *Work from Home Schedule:* * Monday - Friday: 8:00 AM to 4:30 PM, with the possibility of a later start and end time after training, finishing no later than 7 PM. * *Must live in Dane, Columbia, Sauk, Rock, and Dodge counties.* *Virtual Training:* * Monday - Friday: 8:00 AM to 4:30 PM. * Must be able to come onsite the first day. Candidates are then sent home to set up around lunchtime and complete training online. If you meet the qualifications and are interested in joining our team, please apply today! *Pay and Benefits* The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on May 14, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |