Employee Relations Business Partner

Front Porch

$52.44 - $75.86 / hr

United States, California, Glendale

800 North Brand Boulevard (Show on map)

May 01, 2025

The Employee Relations Business Partner is responsible for conducting a wide variety of routine and complex investigations and providing support to employees, managers and supervisors to resolve employee and management issues and to reduce and mitigate employment liability claims; achieving informal resolution wherever possible. Independently plans and conducts neutral fact-finding investigations into a variety of employment issues, including but not limited to, employee complaints, unlawful workplace activity, bullying or abusive conduct, violations of policies and procedures whistleblower complaints, grievances, or other employment issues raised.

ESSENTIAL FUNCTIONS

The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and considered essential functions of the position:

* Performs intake interviews and designs and develops an investigation plan in accordance with Front Porch policies and procedures for each investigation.

* Facilitates discussions with employees and management to resolve conflicts by identifying issues requiring corrective action (either employee or management related) and providing alternatives for resolution. Applies the appropriate standard to the evidence to make determinations. Interviews relevant parties, including the complainant, the respondent, and all witnesses. Reviews and analyzes evidence, documents, and information. Prepares clear, professional, well-reasoned, and comprehensive investigation reports.

* Makes referrals (as needed) to the appropriate internal and/or external resources to help diffuse and ultimately solve the issue.

* Represents Front Porch verbally or in writing at internal mediation meetings and prepares written reports and recommendations with the ultimate goal of facilitating an agreement between relevant parties.

* Negotiates and finalizes, after approval, plans of correction in accordance with Front Porch policies and procedures.

* Provide guidance and support to Field HR and managers on formal documentation of disciplinary actions up to and including dismissal.

* Effectively manages investigative caseload, meets deadlines, and communicates timelines with appropriate parties, sharing updates on the process along the way.

* Tracks investigations and identifies trends, researching and reporting on root causes with regular updates to senior management.

* Ensure compliance with employment laws and regulations, staying updated with changes and advising HR team members and managers on updates to laws or best practices concerning employee relations.

* Develop and deliver coaching and training to managers and Field HR on employee relations matters, conflict resolution and performance management.

* Coordinates with General Counsel, Compliance, Human Resources, and other departments, as needed.

* Respond to requests for information from outside legal counsel retained by the Office of the General Counsel in preparation of litigation, grievance proceedings, or adjudication.

* Develops and implements employee relations strategies and programs that foster positive relationships and workforce practices in collaboration with Field HR and Operations.

* Occasional travel required to communities in California, approximately 1-2 times a month.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

Leadership

* Foster and participate in an open, inclusive and welcoming work environment by modeling FP's behaviors and values, which are consistent with the organization's vision and mission. Acts as a role model for the behavior needed that is consistent with the FP Culture.

Communication/Interpersonal:

* Effective oral and written communication skills appropriate to the audience's needs.

* Ability to develop and deliver effective presentations live via online or virtual mediums.

* Excellent collaboration and team-building skills.

* Effective conflict management skills.

* Ability to effectively build relationships with customers and executive management.

Decision Making/Organization Skills:

* Demonstrates a high level of accuracy, even under pressure.

* Excellent organizational skills.

* Ability to perform work independently with minimal supervision.

* Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity:

* Demonstrated time management and priority-setting skills.

* Ability to simultaneously handle multiple priorities.

* Ability to work in a fast-paced, dynamic environment.

* Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.

* Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

EDUCATION OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Type	Specialization	Equivalent Experience instead of Education
Essential	Bachelor's Degree	Human Resources or Psychology	Associates Degree/Two years of College plus Two years of related work experience or Four years of related work experience
Preferred	Master's Degree

CREDENTIALS OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Type	Description
Essential	None
Preferred	Workplace Investigation Credential	Obtained through the Society of Human Resources Management (SHRM)

EXPERIENCE OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Minimum Experience	Details
Essential	7 years	Routine and complex Human Resources related investigations in organizations
Essential	4 years	Demonstrated skill in analyzing information, problems, situations, practices and /or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, formulate logical and objective conclusions, and recognize alternatives and their implications.
Preferred	2 years	Assisted Living Community

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:

* Must be able to remain stationary 20% of the time.

* Must be able to lift or carry items:

* Seldom: 11-25 pounds

* Occasionally: 11-25 pounds

* Frequently: 1-10 Pounds

* Constantly: Negligible

* Must occasionally ascend/descend stairs to provide essential services.

* Must succinctly communicate information and ideas so others will understand accurately exchanged information.

* Must consistently work in an office and assisted living facility-type atmosphere.

EMPLOYEE ACKNOWLEDGEMENT

As a Front Porch employee, it is required that you:

* Follow the highest standards of cleanliness.

* Follow all federal, state, and corporate policies, health codes, and guidelines in preparing and handling medication (if applicable).

* Perform all duties safely and efficiently, wearing all safety equipment required to perform your job or when asked to do so by an appropriate member of Front Porch.

* Report any safety hazards or accidents to your supervisor or another member of management if your supervisor is unavailable as soon as you are aware of them. Attend all mandatory in-service meetings.

* Comply with all department and facilities policies and procedures.