Customer Service Representative

Olympic Disposal, a Waste Connections company, is looking for a high-energy Customer Service Call Representative to join our team in Sequim, Washington!

Previous call center or waste industry experience is a huge plus!

This position is full-time, Monday through Friday, from 8:00 AM to 4:30 PM. Starting pay: $20.00-$21.00/hour, depending on experience.

As a valued member of our world-class Customer Service team, you'll be part of something bigger than yourself. We work together toward a common goal-making our customer service the best in the industry. Can you turn issues into opportunities? If so, you're exactly who we're looking for!

Culture: It's a great place to work! We foster an environment where empowered, self-directed all-stars understand the importance of what they do every day.

Integrity: We define integrity as "saying what you will do and then doing it." We keep our promises-to our customers and to our team.

Duties and Responsibilities

• Collaborate with other departments to resolve customer concerns, demonstrating proficiency with proprietary operational systems.
• Communicate with new and existing customers by phone to handle service requests, billing inquiries, or product information.
• Assist customers with starting, changing, or discontinuing services via phone.
• Complete contract forms, calculate service charges, collect deposits, and process address changes or service cancellations.
• Provide excellent service to promote customer goodwill.
• Professionally address and resolve customer inquiries and complaints.
• Thrive in a fast-paced, high call volume environment while maintaining strong attention to detail.
• Support sales efforts by promoting additional or upgraded services.
• Prorate customer accounts based on service changes.
• Provide support in other areas as needed.

Minimum Job Requirements

• Ability to multitask under pressure and adapt quickly to change.
• Highly organized, self-motivated, and a strong team player.
• Ability to read, write, and communicate clearly in English.
• High school diploma or equivalent preferred.
• At least 1 year of customer service or call center experience preferred.
• Fast and accurate typing skills; proficiency with 10-key is required.
• Strong communication and organizational skills.
• Ability to analyze and solve problems, gather data, and prepare reports.
• General math skills required.

Work Environment

This is an on-site role. You will be provided with a dedicated workspace equipped with a desk, computer, phone, and headset. Our office environment is team-oriented and professional, with the support you need to succeed in a high-volume, customer-focused setting.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com.

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.