Foreman-Cust Serv - CHC FT

Role Summary:

The Foreman Customer Service Representative position provides professional and courteous support to all internal and external customers for a (City)-based parking operation.

Pay Rate $18-22/hour

General Essential Functions:

• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the operation of automated pay equipment stations.
• Uses a variety of revenue control systems, completes accurate cashier's reports, and balances all transactions at the beginning and closing of shift.
• Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
• Operates and monitors facility security intercoms and surveillance monitors.
• Ensures all paperwork is complete, and all revenue tickets are collected and accounted for.
• Ensure hiker's tickets are completed properly and accurately (i.e., vehicle inspection noted, car location specified, etc...)
• Maintains a clean work area at all times.
• Occasionally is responsible for processing parking fees and related transactions accurately and is required to ensure that sufficient cash change is on hand at the start of the shift.
• Depending on location, may be required to document and send new customer contracts and cancellations to Accounts Receivable Department.
• Depending on location, may be required to direct traffic flow, perform light garage maintenance duties or valet operating procedures.
• Remain vigilant for anything unusual or potentially threatening and inform management immediately.
• Monitor work area and property for safety and security.

• Reports any accidents, hazards or maintenance requirements, and the presence of any suspicious individuals or activities immediately to a manager.

• Recognize potentially dangerous situations and respond in the safest and most effective manner.
• Participate in all safety and security trainings within the market.

Basic Qualifications:

• At least 6 months of general work experience.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.

Eligibility Requirements:

• Must submit your application for employment through https://interparkholdings.com/#/ to be considered for this position

• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age. If working at an off-airport location, you must be 21 years or older based on airport requirements.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.

• Must be willing to work the following schedule: (ADD SCHEDULE)
• Must be willing to work in a garage/booth/office in (City, State).

• Must be able to navigate through parking lot(s) or garages and must be able to move to assist customers in a timely manner. In some cases, may be required to travel up and down parking garage ramps in order to assist customers and address garage issues.
• If assisting as a shuttle bus driver, must be 21 years or older. Must also be willing to take a physical as part of the selection process as required by state or airport regulations. Must be able to grasp, scoop, push, and lift up to 70 lbs.

• Must be able to pass math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions.
• Depending on location needs or requirements, may be required to have a Valid Driver's License and submit to a MVR/Driving Record Check.

Customer Service Rep Positions (Not Remote Monitoring)

• May be required to stand/sit at the parking pay stations for extended periods of time in order to assist customers.

Desired Characteristics:

• High School Diploma or GED.
• Prior customer service industry experience.

• Strong problem solving skills: Ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two-way radio system and also in person and by phone to coworkers, superiors and customers.
• Possess strong time management skills and ability to work in a fast-paced environment depending upon customer volume, shift, season, etc.
• Excellent dependability and time management skills.
• Strong customer focus and team-orientation.

Comprehensive Benefits Package contains but not limited to:

• 401k
• Employee Assistance Program (EAP)
• Vacation/ Sick Time

Additional Full Time Benefits

• Medical, Dental, Vision
• Pre-Tax Commuter