WORKPLACE EXPERIENCE MANAGER

Compass Group
life insurance, parental leave, paid time off, retirement plan
United States, Missouri, St. Louis
May 16, 2025
ESFM Position Title: WORKPLACE EXPERIENCE MANAGER Hybrid Salary: $110,000 - $125,000 Pay Grade: 15 Other Forms of Compensation: None ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click *here to view the step-by-step instructions to refer a friend to this position.* Job Summary As the Workplace Experience Manager you will be responsible for the curation, customization and execution of a comprehensive hospitality program that will enhance the workplace experience for a national client. The successful candidate will design and implement a hospitality program that will foster a welcoming and elevated workplace environment. You will collaborate with various stakeholders to ensure the solution meets the unique needs of the client and their employees (Colleagues). Duties and Responsibilities: 25% Travel Collaborate and partner with corporate hospitality subject matter experts and facilities management specialists to develop a tailored hospitality solution that can be seamlessly deployed across multiple sites, ensuring a consistent and exceptional experience for all colleagues. Implement a Workplace Experience Feedback System to gather colleague sentiment, track results and improve service delivery based on feedback. Using Colleague feedback create dynamic solutions that achieve desired workplace experience outcomes in Janitorial, Mailroom, AV, Food and Reception. Distribute colleague sentiment data, drive actionable recommendations and implement innovative solutions that will support maximizing the workplace experience. Promote a culture of hospitality and foster a welcoming and hospitable environment by ensuring trackable programming is conducted weekly, monthly and quarterly. Create and promote a consistent and positive workplace experience. Coordinate and Organize Service Enhancing programs aimed at enhancing service quality, and ensuring that teams are equipped with the skills, knowledge and power to deliver exceptional hospitality. Manage ad coordinate engaging recognition programs, contests and HERO awards to celebrate team achievements in delivering our promise of elevating workplace experiences. Increase team participation in NUDGE Support Recruitment for key positions ensuring there is a focus on identifying candidates with strong hospitality acumen. Preferred Qualifications 10-15 Years in Facilities Management (Hard or Soft Services) in progressively responsible roles. You understand the work environment 1-3 years of client communication experience, you are a savvy communicator. Experience providing one on one training, facilitating train the trainer programs, and group training exercises. You do not shy away from teaching and public speaking. English and Spanish fluency a plus Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest services maintains a drug-free workplace. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID:1421683 ESFM Brandy Wilson