Patient Scheduling and Service Assistant

GENERAL SUMMARY:

The Patient Scheduling & Service Assistant provides front-line support for all patient scheduling, reception and office coordination for efficient and orderly Specialty Clinic operations. Schedules patient appointments, enters patient data, completes filing/scanning/record maintenance tasks, and supports medical staff in providing patient care by assisting in patient/specimen/medication transport, maintaining room and office supplies and attending to routine patient needs.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Receives, greets, screens and directs patients, physicians, visitors and Medical Center personnel by telephone or in person; provides accurate responses in a friendly, helpful and courteous manner; relays accurate messages in a timely fashion.

3. *Calls patients prior to physician's clinic to confirm appointment date and time.

4. *Ensures scheduling processes are followed and patient appointments are scheduled in a timely manner; utilizes computer to input data and retrieve information; collaborates with other departments to coordinate exams and treatments, minimizing fragmentation and enhancing patient satisfaction.

5. *Contacts patients after 'No Show' appointments to re-schedule or follow-up as needed; returns phone calls to patients regarding scheduling, insurance or requested follow-up as needed.

6. *Generates, assembles, files, logs and distributes patient charts including forms, physician orders and labels according to patient type and specific departmental needs; enters patient care orders and updates patient's plan of care when new orders are processed; initiates insurance verification process as appropriate.

7. *Performs patient charge entry and reconciliation process by checking daily patient charges for accuracy; follows up with physicians or medical staff when incomplete or erroneous information is noted; acts as primary liaison with Patient Financial Services and Health Information Management regarding billing and patient record documentation; assures updated forms in drop box.

8. *Maintains confidential environment when communicating patient information; promptly reports priority patient information to appropriate staff; exchanges accurate and thorough information with others by communicating clearly and following Bryan policies and procedures.

9. *Inventories, orders and maintains appropriate supply inventories for patient rooms and office areas; stocks patient rooms as needed; contacts vendors as needed to ensure proper equipment functioning and maintenance.

10. *Trains co-workers and new personnel on work-related duties as assigned; reads, reviews and operationalizes new/revised policies and procedures to co-workers via email, posting, mailing, voice mail and meetings.

11. *Understands and operationalizes federal and state regulations and organizational policies regarding COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports all safety, privacy and regulatory concerns to Manager.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Minimum of two (2) years experience in a medical office or medical-related patient accounts or registration experience required. Medical Terminology training/education preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Basic Life Support (CPR) certification required.