Workstations Support Analyst

Position Purpose:

This role entails assembling all desktop and peripheral orders. The analyst will work directly with customers to deliver, set up, and connect equipment to the network, as well as troubleshoot onsite network and PC issues.

What You'll Do:

• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.

• Tests, troubleshoots, maintains, modifies, validates and documents application packages.

• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.

• May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.

• Keeps apprised of new technologies related to workstation support procedures.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

To Qualify for This Position, You'll Need:

This position requires a clearance which requires U.S. Citizenship to obtain.

Required Education:

• Associate's degree in a job-related field

Degree Equivalency:

• An extra 2 years job-related work experience for a total of 4 years of required work experience (see "required work experience").

Required Work Experience:

• 2 years of technical operations support experience.

Required Skills and Abilities:

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.

• Able to provide on-the-spot training to users.

• Understands operating systems imaging concepts.

• Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

We Prefer that You Have:

• Experience working with inventory management to gather PC and peripherals.

  Experience working with PC/peripherals/Network Printer deployments in Tricare/Medicare/Corp LOBs.

  Experience working with "VIP" customers for PC/Laptop placement and replacement.

  Experience working in ICD and Service Now.

  Experience working in network closets to ensure cabling.

  Experience using a "Fluke" to get network switch/port information.

• Able to assist in the support and maintenance of the overall infrastructure.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave - the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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