IT Pro 2-Bus/Sys Analysis

Position summary

This is a second-level professional Business/System Analyst responsible for business or systems process analysis, design, testing, and implementation. The incumbent at this level is a learned professional responsible for problems of moderate difficulty that can be resolved through analyzing possible solutions utilizing standard procedures. This role works under limited supervision with some technical guidance required for unusual and complex problems projects.

This position is part of the Academic Support Resources (ASR) department, which supports vital processes and systems at the University of Minnesota. ASR supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.

Functions
Production Support Maintenance 40%

• Work with clients to map current and future business processes and align technology solutions with short- and long-term business strategies.
• Document business requirements and create detailed function/technical system specifications.
• Work with clients and technical groups to resolve system issues.
• Design data reporting and business intelligence systems to meet client business needs.
• Maintain in-depth knowledge of all business processes in one or multiple business areas.
• Function as application expert (second tier support) for help-line staff.

Upgrade Support (Software bundles, releases, upgrades) 25%

• Analyze releases for testing applicability.
• Create test conditions and test scripts.
• Perform testing.
• Report defects.

Project Support and Implementation (New systems, Modifications, Business Process Improvement) 15%

• Lead small scale or sub-functional teams for system design, modification, upgrade, and implementation projects.
• Work on projects to gather, analyze, and document business requirements and assist with the translation into technical requirements. Significant emphasis on the test cycle, including the creation and execution of test plans, as well as testing and documenting results.
• Identify, define, and document business process and application requirements
• Understand and perform elements of standard project management methodology

Business Support 10%

• Work with business units to understand systems, assess current capabilities and identify high-level requirements.
• Provide management updates.
• Provide updates and perform presentations at user informational sessions and user group conferences.
• Work with Trainers to provide end user training and updates for new and changed applications.

Operations Support 5%

• Participate in annual system planning and setup.
• Gain and maintain an overall understanding of the elements comprising the annual cycle (academic year, aid year, fiscal year).
• Run jobs and reports as needed.

Individual Development Planning (IDP) 5%

• Gain and maintain knowledge to support professional growth, enterprise systems, and the organization

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Required Qualifications

• BA/BS degree plus two years of full-time relevant work experience, or a Master's degree plus two years of experience .
• Strong communication skills, with an ability to convey technical concepts to diverse audiences

Preferred

• Knowledge of student records.
• Knowledge of PeopleSoft or similar student information systems.
• Experience with SQL and enterprise reporting tools.
• Background in customer service/stakeholder communication.

Unit summary

The mission of Academic Support Resources (ASR) is to positively impact students' lives, with a commitment to diversity, equity, and inclusion. ASR values differences and individuality, strengthening its ability to serve the University community. ASR's key units include the Office of Student Finance, Office of Classroom Management, Office of the Registrar, One Stop Student Services, ASR-Information Technology (ASR-IT), and Strategic Initiatives and Operations.

ASR-IT, a unit of 40+ FTE, is the primary IT unit in the Office of Undergraduate Education. This unit supports the University's strategic mission and vision by providing enterprise systems support to the University community. Key business functions include stewardship of critical student finance, financial aid, admissions, student records data, systems, integrated solutions, and processes.

Pay Range: $68,000 - $75,000 annually, depending on education/qualifications/experience

Time Appointment Category: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).