Aftermarket Customer Experience Representative (CXR)

Position Summary:

Aftermarket Customer Experience Representative (CXR).

This position is a front-line customer facing role with a direct impact of the customer's experience with Rotex. You will be working from shared mailboxes to process quotes and orders, answer phone calls, and respond to emails providing technical assistance to customers.

Work You'll Do:

• Contribute to Aftermarket Bookings goals by providing quotations and processing purchase orders from customers and sales representatives that come in through shared email inboxes and phone calls.
• Provide technical assistance and mechanical troubleshooting service as required via phone calls and emails.
• Provide premium customer experiences by responding to and handling requests within department standards time frames.
• Proactively promote the sale of New Product Initiatives (NPI) offerings and product enhancement features to targeted customers.
• Resolve customer problems related to issues with order shipments by working with internal and external parties.
• Follow up on parts quotes to assist in closing sales.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Aftermarket Customer Experience Representative.

Team:

This position is in the North American CXR Group of the Global Aftermarket Parts Team, which also offers support to Central and South American customers, and occasional support to Asian customers. This team focuses on day-to-day inquiries and transactions with our existing customers. We also have similar groups in England and China to serve customers in their respective regions. Other Aftermarket teams located at the Cincinnati facility include the Strategic Sales Group that focuses on proactive growth, and a Product Solutions Group that focuses on highly technical inquiries.

Basic Qualifications:

Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience with a minimum of 4 years in customer service/experience. Intermediate Microsoft Office skills are required.

Preferred Qualifications:

Nice to have qualifications include Intermediate knowledge of Microsoft CRM and GP and basic knowledge of 2D and 3D CAD.

Who we are:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we're not done yet. We're always looking for great people to add to our story and to help us write the next chapter in our history. Rotex is an operating company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

Who we are:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we're not done yet. We're always looking for great people to add to our story and to help us write the next chapter in our history.Rotex is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".