IS Support Analyst - Sanborn, New York

Who is Pyrotek? Pyrotek is the most successful global industrial company you've never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

The IS Support Analyst willperform installations, troubleshoot, build endpoints, and repair endpoints and other Information Systems (IS) equipment. With guidance, resolve user problems and correct operations of endpoints and other IS equipment per company requirements. Assist other IS team members by working on projects and taking on more complex troubleshooting.

Essential Functions/Responsibilities

• Perform IS Support Analyst Tier 1 responsibilities, including but not limited to:
  • Liaising with and providing support via the helpdesk system to end users and staff on endpoint usage.
  • Under direction and following all company standards, installing, configuring, testing, maintaining, monitoring, and performing limited troubleshooting on end user endpoints and other IS equipment, and with end user approved software.
  • Performing on-site information gathering required for diagnosis of IS problems for end users and passing to higher level staff for further analysis, as needed.
  • Receiving and responding to incoming messages regarding endpoint and/or hardware problems.
  • Monitoring and testing endpoint performance and providing endpoint performance statistics and reports.
  • Preparing technical documentation, as needed.
• Continuously maintain a safe, clean and organized work area.

Education/Experience

• High school diploma required.
• Prior experience in PC support and working in an Information Systems (IS) department, strongly preferred.
• Microsoft and IS certifications, a plus.

Knowledge/Skills/Abilities

• Customer Support. Ability to effectively troubleshoot and complete helpdesk tickets submitted by internal customers in a timely fashion. Ability to provide a high standard of customer support, including an understanding of user needs and providing logical and clear solutions.
• Core People Skills. Ability to positively interact and work collaboratively with a diverse group of people at all levels of the organization. Genuine with high ethical standards and values and personal integrity and honesty. Ability to apply a large measure of common sense to a variety of situations.
• Communication Skills. Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, and respond well to questions. Proficiency in writing clearly and concisely and editing work for spelling and grammar. Ability to consult with stakeholders, explain technical details and provide exceptional customer service to users.
• Computer/Applications Skills. Proficient computer skills using a variety of software applications systems. Working knowledge of Microsoft Office Products and Windows Operating System. Demonstrated ability to support the following is an advantage: Windows Operating System, MS Office products, basic networking/Wi-Fi, PC hardware support.
• Core Business Skills. Ability to exercise sound judgement and discretion in handling proprietary and confidential information. Ability to work independently, without significant direction and to use resources effectively to "figure it out". Strong critical thinking skills, judgment and keen attention to detail and accuracy. Exceptional prioritization, time management and organizational skills.
• Flexibility/Travel. Exhibit flexibility in work schedule and perform beyond a normal workday. Ability to travel up to 20% primarily within the US. Valid US driver's license and US passport or ability to obtain.

Applicant Privacy Notice

Apply Here

The minimum and maximum hourly range for this full-time position is $27 - $33 + benefits.

Our salary ranges are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including but not limited tojob-related skills, experience, and relevant education and/or training. Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits.

For a full summary of Pyrotek's benefit offerings, please click HERE.

For a full job description, click HERE.

$27 - $33 / hourly

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

California residents please take a moment to review ourCalifornia Resident Applicant Data Collection Notice