Security Maintenance System Administrator

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC has an immediate need to fill the above long-term position in Boston, MA. This position will require working from one of the clients Boston locations approximately three days per week, with the remaining days each week either working from one of several of TRC's offices in the greater Boston area.

This security position will be a trusted member of a team responsible for supporting a government sector client in keeping their various security repair and maintenance systems and protocols effective to keep their security systems fully operational. The ability to work as part of a coordinated team is critical. This is a position with long term growth potential into other areas/domains in physical security for the right individual.

• Manage various maintenance reporting systems (such as ServiceNow and/or VEOCI) to track security system service and repair needs across multiple platforms. Reconcile all ServiceNow tickets to clean up outstanding tickets. Work with vendor to determine status of open tickets and re-open new tickets as appropriate.
• Differentiate/classify support tickets and create new service tickets as needed.
• Triage maintenance ticket issues to determine who should be notified (i.e., maintenance, contractor warranty items, etc.).
• Keep track of system-specific devices to report metrics and assist with schedule/dispatching of such (i.e., call box emergency vs. info requests, or critical vs. noncritical, etc.)
• Create and run service (i.e., through ServiceNow) reports for metric reporting and to assist internally for resolutions.
• Coordinate across multiple divisions to develop and track various metrics for trend analysis and reporting.
• Work with the law enforcement agencies as required.
• Author reports, technical memos, and other deliverables

Candidate must have excellent verbal and written communication skills. An inquisitive tendency, as well as the interest in protecting people and facilities from harm are also important qualities.

• Understanding of the importance of accurate and reliable security system information to keep client facilities safe and secure.
• Some experience with ITSM systems, or similar
• One year of college
• Self-motivated
• Solid technical writing skills
• Experience with Physical Security CCTV and Access Control Systems
• Familiarity with technology-based maintenance tracking and ticketing systems, or similar
• Ability to work both independently as well as collaboratively as part of a larger team to support business objectives.
• Work closely with government emergency management, law enforcement and security agencies
• Fluent written and verbal English communication skills
• Ability to pass detailed background checks (including criminal history) and drug screening.
• US Citizen, with current driver's license and ability to travel by air, bus, train, etc.
• Proficiency with standard MS Office tools, laptop computers, and/or related tools.
• Basic business acumen and the ability to understand and support client relationships.

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.