HVAC Customer Support Coordinator

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What You Will Do

Customer Support Coordinator Routine

Daily:

• Manage emails

Weekly:

• Send out the Pre-Job Checklist, Leader Observation and Near Miss metrics to Service Manager. Located on the BESafe Analytics Dashboard
• How to Navigate BESafe Analytics
• Send out on-call reminders
• Generate on-call activities
• Check Thematic (NPS) - Follow-up with Service Manager
• Understand NPS
• Train to backup other Service office tasks and assist when needed
• Follow-up on any open Connected Services Setup and inform Team Lead or Service Manager

Monthly:

• Toolbox Safety Training (Ensure branch is 100% safety compliance)
• Inventory Physical Inventory Management Policy and HVAC Service

Quarterly:

• Review individual Goals and Progress to Plan in Workday
• Inventory Transactions
• Service Manger Business reviewparticipation
• Building Solution North America All Hands Quarterly Meeting
• Local Townhall Meeting

Semi-Annually:

• Work with CRC to Schedule Van Inspections.

Yearly:

• Create the on-call list for the year for more information
• Annual Safety Training
• Ethics Training
• Ensure Licenses are up to date

As Needed:

• Parts Ordering/PO Creation Support
• Support Branch Service Plans and Needs
• Aid and visit: Inventory and Material Management
• Parts ordering for quoted jobs and SSVs
• Maintain Customer Bill to Account Information
• Update the Special Handling field with the date the parts wereordered
• Maintain Branch and Service Office Space(s) assigned
• Update on-call list
• Subcontract paperwork
• Supply Chain Finance
• Phone, Tablet and Laptop Tracking
• Various Report Tracking
• Under eGRP Tool Documents is a Process Document and a Recorded Training
• Ensure Specialty tools have been returned
• Request and Send out Certificates of Insurance (COI)
• Pull necessary permits
• Vendor Set-up
• Branch Safety Supplies ordering and inventory--all LOB
• Fleet docs; vehicle and tire management support
• Uniforms orders
• Misc Office Tasking

What we look for:

• Associate'sdegree preferred, high school diploma or equivalent required, plus a minimum of two to five years ofindustry experience managingor supportingoperationsteamsand / or scheduling
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
• Must have strong interpersonal skills to effectively communicate with both internal and external clients
• Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals
• Able to influence diverse teams to accomplish tasks/goals
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage
• Must be able to work on-site in the Madison branch