New 
Director of Marketing Operations
 Microsoft | |
 United States, California, Irvine | |
 May 10, 2025 | |
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OverviewIn the Digital Marketing Team, our mission is to manage and optimize the digital engagement with all customers across our owned channels within the Xbox and Blizzard networks. We are tasked with the end-to-end process and execution for websites, emails, console, pc and partner channel integration, and are focused on the strategy of maximizing the engagement with each customer with a one-to-one mindset. As a member of the team, you'll be part of the larger Central Marketing Services group, tasked with all general marketing strategy and operations for the products, games and services within the Xbox Gaming ecosystem. If you enjoy operating marketing process in support of the largest gaming service in the world, this team and job is the place for you. As the Director of Marketing Operations for Blizzard, you will be responsible for the oversight and management of both FTE and Agency resources that are tasked with ensuring configuration and execution of marketing campaigns that will be delivered on our Owned, Operated, and Paid channels across Blizzard Digital Marketing Groups. You and the team you'll oversee will ensure not only efficient operations and consistent deliverables, but also evolving our operational processes, tools, and team-wide project management as a discipline. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesOperational ExpertiseDefine and lead the operational framework that is used by the team to coordinate campaign intake, processing, configuration and execution across all channels.Oversee and manage the operational teams for both Xbox and Blizzard - consisting of Full-time employees (FTE's), Contractors, Vendors, and Agencies.Strategic LeadershipCollaborate with internal partner teams and internal customer teams on needs, prioritization and executional goals in a client-service relationship. Oversee general Process optimization and governance for the team- evaluating and evolving how we operate in a continuous improvement methodology. Budgets and GoalsOversee the operational and project budget spends for the team throughout the year, tracking our expenditures vs. our individual lines and projects.Setup and track a goals and projects framework across the team - keeping our work focused on major milestones and reporting up to leadership on our progress on each progress. Agency and Partner Management Oversee and manage the agency relationships for the team, including service scope and agreements, change orders, and Request for Proposals (RFP's). Work with Agencies on Service Level agreements, and manage discrepancies on deliverables on the day to day as they arise. Manage and approve all access for data and internal services for Agency employees, ensuring proper service augmentation. Key Stakeholder Engagement Act as a central point of contact for the cross team leadership to work with on all operational needs and processes.Actively participate with the other strategic leaders on the global success of the Digital Marketing team. Foster a collaborative and innovative team culture that prioritizes excellence and adaptability while creating a positive work environment for all - never losing sight of the fact Gaming is about fun, joy and community. | |