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UTS - Temporary IT Support Technician (remote) at UNC Chapel Hill

University of North Carolina - Chapel Hill

$28.00 per hour

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

May 12, 2025

Posting Information

Department	HR UTS Partnership
Career Area	Information Technology
Posting Open Date	05/12/2025
Application Deadline	05/19/2025
Position Type	Temporary Staff (SHRA)
Position Title	UTS - Temporary IT Support Technician (remote) at UNC Chapel Hill
Position Number
Vacancy ID	S025263
Full-time/Part-time	Full-Time Temporary
Hours per week
Work Schedule	M-F, 8-5, remote
Position Location
Hiring Range	$28.00 per hour
Proposed Start Date	05/26/2025
Estimated Duration of Appointment	3 months or less

Position Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
Position Summary	Proficient in assisting with usability testing and identifying necessary system features to enhance user experience. Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations. Experienced in tracking outstanding requests to ensure prompt and efficient resolution.
Minimum Education and Experience Requirements	Experience: At least 1 year of relevant professional experience. Education: Minimum of 2 years of education beyond high school (e.g., associate degree or equivalent coursework).
Required Qualifications, Competencies, and Experience	Proficient in assisting with usability testing and identifying necessary system features to enhance user experience. Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations. Experienced in tracking outstanding requests to ensure prompt and efficient resolution.
Preferred Qualifications, Competencies, and Experience	Facilitating large video meetings and/or webinars
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Special Instructions	UNC-Chapel Hill and NC State University are collaborating to extend NC State's internal temporary staffing function as a shared service for both institutions. Under this partnership, UTS provides exclusive temporary staffing services to UNC-Chapel Hill and NC State, employing candidates to work as temporary employees in a variety of jobs on both campuses. If interested, please apply here: https://jobs.ncsu.edu/postings/218203
Quick Link	https://unc.peopleadmin.com/postings/301067
Temporary Employment Policies	http://hr.unc.edu/policies-procedures-systems/spa-employee-policies/temporary-employment/relevant-policy-information-for-temporary-employees/

Posting Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.