Support Services Analyst

13-May-2025

US Remote

10300BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

At Deltek, we embrace AI to enhance the way we support our customers. In Support Services we leverage AI-powered tools to improve response quality, streamline case management, and drive knowledge creation. We seek candidates who:

• Are comfortable using AI and recognize AI's potential to enhance efficiency and reduce manual effort.
• Proactively adopt AI-driven solutions to maximize their expertise and problem-solving skills.
• Contribute to the continuous improvement of AI-assisted knowledge management.

• Provide technical support to clients using Deltek Vantagepoint and Deltek Vision.
• Assist clients with server installations, configurations, and troubleshooting.
• Resolve errors and performance issues for both on-premises and cloud clients.
• Support third-party software integration and API usage.
• Break down complex software and processes into understandable language for IT professionals and less tech-savvy users.
• Document all client interactions and solutions in our case tracking system.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint and Deltek Vision.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of server, web, and workstation software.
• Experience with SaaS and cloud-based solutions is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Compensation Information

The U.S. salary range for this position is $46500.00 - $81250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.