New

IT Site Support Technician

Aleron
United States, California, Los Angeles
May 13, 2025
Description Our client is seeking an experienced IT Site Support Technician to provide hands-on technical assistance and support for end-users and infrastructure at a designated operations site. This role is responsible for diagnosing hardware and software issues, supporting local IT infrastructure, and ensuring smooth day-to-day technology operations. The ideal candidate will have strong troubleshooting skills, a customer-focused mindset, and the ability to work independently as well as part of a larger IT team. Location: LAX Airport (Onsite) Duration: 4 month contract Pay: $75,000 - $90,000 annually ($36-43 an hour) Key Responsibilities: Technical Support: Troubleshoot and resolve on-site IT issues related to hardware, software, and networking. Hardware & Software Maintenance: Install, configure, and maintain computer systems, printers, peripherals, and related technologies. End-User Support: Assist users with account setup, device usage, and application support; provide basic training where needed. Network Support: Monitor and maintain network connectivity and security protocols. Documentation: Record all support activities, configurations, and incidents in the appropriate systems. Escalation: Identify and escalate complex technical issues to higher-level support or specialized teams. Project Support: Assist in IT projects such as structured cabling installations and system deployments. Device Management: Perform laptop setup, imaging, deployment, and mobile device management (MDM). Software Installation: Support installation and updates of applications and operating systems. Job Requirements Required Skills / Qualifications: Certification in IT Solutions or related field 3-5 years of experience in IT support or a similar technical role 3-5 years of experience supporting computer hardware, software, operating systems, and networking in a hands-on IT environment 3+ years of troubleshooting experience, with strong problem-solving skills across hardware, applications, and network issues 2+ years of experience providing technical support directly to end-users, with a strong customer service orientation 1-3 years of experience with Mobile Device Management (MDM) tools and procedures 1-2 years of experience supporting IT infrastructure projects such as structured cabling or device rollouts Preferred Skills / Qualifications: Bachelor's Degree in Information Technology or a related field Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply