Operations Voice Manager

We are seeking a highly experienced and dynamic Operations Voice Manager to oversee and manage voice communication systems and services, with a focus on VoIP (Voice over IP) and telecommunications infrastructure. The ideal candidate will have over 10 years of hands-on experience in managing telecommunications operations, providing strategic leadership, and ensuring the smooth and secure operation of voice systems within a mission-critical environment. The Operations Voice Manager will play a key role in ensuring the availability, reliability, and security of voice services for our DoD customer's organization.

Key Responsibilities:

• Leadership & Management: Lead and manage the day-to-day operations of the voice communication infrastructure, including VoIP systems and traditional telecommunication services. Supervise and mentor a team of engineers and technicians, ensuring adherence to best practices and industry standards.
• VoIP & Telecommunications Support: Oversee the design, implementation, and maintenance of VoIP systems, ensuring high availability and optimal performance. Manage the lifecycle of telecommunications equipment and services, ensuring that systems are secure and up to date.
• System Monitoring & Optimization: Continuously monitor and optimize the performance of voice systems, proactively identifying and resolving issues to minimize downtime and maximize service quality. Utilize monitoring tools and metrics to assess system health and performance.
• Security & Compliance: Ensure that all voice communication systems comply with DoD and organizational security policies and standards, including encryption, access control, and data protection. Collaborate with security teams to mitigate vulnerabilities and protect against potential threats.
• Incident & Problem Management: Lead troubleshooting and resolution of voice communication incidents, including outages, degraded performance, and service requests. Implement root cause analysis to prevent recurring issues and ensure system reliability.
• Collaboration: Work closely with other departments, including IT support teams, security teams, and senior management, to ensure seamless integration of voice communication services with other IT systems and technologies.

Required Skills, Qualifications and Experience:

• Citizenship and Clearance:
  
  
  
  • US Citizenship is required.
  • Must have and maintain a current DoD TS/SCI clearance.
  
  
  
  
• Education:
  
  
  
  • Bachelors degree in IT or related field.
  
  
  
  
• Experience:
  
  
  
  • 10+ years of relevant experience.
  
  
  
  
• Certifications:
  
  
  
  • Security+CE
  
  
  
  
• Skills:
  
  
  
  • Telecommunications Expertise: Deep understanding of VoIP, traditional telecom systems, and telecommunications infrastructure management. Experience with both on-premise and cloud-based voice services.
  • Leadership: Proven ability to manage and lead a technical team, fostering a collaborative and high-performance work environment.
  • Security Knowledge: Strong understanding of security requirements and best practices for voice systems, including encryption, access controls, and secure protocols.
  • Monitoring & Troubleshooting: Expertise in monitoring voice communication systems, diagnosing issues, and implementing solutions to maintain high system availability and performance.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex voice system issues.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with senior management, technical teams, and external partners.
  
  
  
  

Work Environment and Physical Demand:

• Prolonged periods of sitting and working at a computer.
• May require ability to lift up to 50 lbs.