New

Voice Technician

Age Solutions
life insurance, paid time off, tuition reimbursement, 401(k), profit sharing
United States, Virginia, Arlington
May 13, 2025
About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. We are seeking a skilled Voice Technician to support and maintain voice communications systems within a Department of Defense (DoD) environment. The ideal candidate will have experience with telephony technologies, network fundamentals, and hands-on troubleshooting in secure environments, along with a commitment to delivering high-quality customer support. Key Responsibilities: Configure, maintain, and troubleshoot voice and telephony systems including ISDN, VoIP, VoSIP, teleconferencing devices, and related technologies. Support and ensure functionality of voice systems in accordance with DoD standards and security protocols. Perform analysis and diagnostics to resolve network and telephony-related issues in a timely and efficient manner. Collaborate with IT and communications teams to implement voice solutions and support new technology rollouts. Provide responsive customer service and technical support in a high-visibility, mission-critical environment. Maintain accurate documentation of configurations, updates, and troubleshooting activities. Required Skills, Qualifications and Experience: Citizenship and Clearance: US Citizenship is required. Must have and maintain a current DoD Secret clearance. Education: Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience Experience: 3+ years of related Voice Technician experience 3+ years of related IT/telecommunications experience working within the DOD environment Certifications: One or more of the following active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc. Skills: Experience configuring, maintaining, troubleshooting and fixing issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards. Demonstrated Customer Service and Support Skills in a high visibility environment. Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the physical MAC and IP addresses Problem analysis and problem solving. Attention to detail and accuracy. Work Environment and Physical Demand: Prolonged periods of sitting and working at a computer. May require ability to lift up to 50 lbs. May require the ability to crawl on the floor and in tight spaces, and climb ladders and elevated platforms to install equipment, cables, and fiber. At AGE, we genuinely care for our people, offering 26 days of paid time off and a culture that celebrates success with events, bonuses, and profit sharing-over 80% of profits go back to our team. We provide financial security through competitive pay, short- and long-term disability coverage, a 401(k) with 3% match and immediate vesting, and company-paid life insurance up to $300K. We support your growth with paid training & certifications, tuition reimbursement, and the technology you need to succeed. Our health benefits include multiple medical plans, plus dental and vision coverage. At AGE, we empower you to grow, thrive, and feel valued.