New

Administrative Associate, Graduate Student Services

George Washington University

United States, D.C., Washington

May 14, 2025

I. JOB OVERVIEW

Job Description Summary:	The George Washington University's Elliott School of International Affairs ( ESIA) is one of the world's leading schools of international affairs. Located in the heart of Washington, DC, its mission is to educate the next generation of international leaders, conduct research that advances understanding of important global issues, and engage the policy community in the United States and around the world. The school's unique location-just steps from the White House, World Bank, International Monetary Fund, U.S. Department of State, and dozens of other U.S. and international organizations-enriches its teaching and research, providing students and scholars with unmatched opportunities to engage with the U.S. and international policy communities. Cultivating a welcoming and inclusive community is a core value of the Elliott School. The George Washington University's culture reflects its shared values, including respect and diversity. The Elliott School recognizes that diversity and social mobility are among our country's greatest assets in engaging the rest of the world; we are deeply committed as a school to fostering an inclusive community. To this end, we encourage candidates from diverse identities, backgrounds, and experiences. To learn more about the Elliott School's commitment to diversity, equity, and inclusion, visit elliott.gwu.edu/diversity-and-inclusion. In support of these missions and values, the Elliott School's Graduate Student Services ( GSS) team is seeking a highly organized Administrative Associate to manage daily office operations, provide enhanced administrative support, and handle event logistics. As the first point of contact for GSS, you'll create a welcoming, professional atmosphere while supporting academic advising, career development, and international education services. This role is perfect for a highly organized and proactive problem-solver who thrives in academic settings, enjoys event coordination, and excels at customer service. You'll work closely with advisors, career coaches, and leadership to ensure seamless operations and meaningful student engagement-making a daily impact in a dynamic, mission-driven environment. Reporting to the Director, GSS, the Administrative Associate will support the services for students and alumni preparing for careers in international affairs by: Overseeing GSS reception, scheduling, daily operations, and supervising student assistants. Providing friendly and efficient customer service to students, staff, alumni, employers, and visitors. Supporting marketing and communications (email campaigns, newsletters, social media, website updates). Processing payments, travel reimbursements, and purchases. Assisting with student programs, orientation, employer and networking events. Maintaining student records and supporting international student processes. Continuously improving administrative processes, ensuring precise recordkeeping, and adjusting priorities as needed to enhance efficiency and service delivery. Effectively using standard technology to streamline office and business operations, including tools like Google Workspace, Microsoft 365, Box, and Adobe Acrobat. Compile statistical data for reports and assist with surveys. Eager to learn and able to use platforms such as Salesforce, Tableau, Canva, university travel/procurement systems, and academic databases like Banner. Help train students and staff on these systems as needed. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. This is a hybrid position with some days remote and some days on-campus in Washington, DC.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	The ideal GSS team member will have: Strong interest in and experience with customer service, social media and communications, office support, and event planning logistics are highly desirable. Exceptional organizational, time management, multi-tasking, and proactive problem-solving skills. Proficiency in Microsoft 365 Google Workspace, Adobe Acrobat, and graphic design software such as Canva, Adobe Express. Experience with or willingness to learn Salesforce, Handshake, Banner, Emma Marketing, Tableau. Experience working in a university environment including direct communication with students, faculty, and staff. Strong interpersonal skills, including verbal, written, and phone communication. Strong interest in supervising a team of student workers. Some supervisory/team lead experience, leadership or related training is highly desired. Proficiency in cross-cultural communication and working in a team environment. Bachelor's Degree preferred.
Hiring Range	$26.17 - $34.04
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Elliott School of International Affairs (ESIA)
Family	Administration
Sub-Family	Administrative / Operations
Stream	Individual Contributor
Level	Level 1
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Mon - Fri 8:30 - 5:30 PM. May need to be available for some evening or weekend events.
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013709
Job Open Date:	05/14/2025
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.