International CSS Coordinator

Job Description

The CSS Coordinator will handle all aspects of Customer Service for Coleman SCACS to ensure each service member has an excellent move experience. In addition, to handling Customer Service duties they will assist with special projects as assigned. Compensation starts at $12-$12.75/hr depending on experience.

Essential Functions and Duties:

• Makes customer service calls and emails after pack-out / delivery of customer's household goods or unaccompanied baggage shipments
• Communicates with customer to alleviate any concerns or difficulties with move process
• Effectively communicates with claims department to ensure customer satisfaction
• Solicits surveys for good quality scores after customer's shipments are packed / delivered
• Clearly and professionally communicates both verbally and in writing daily.
• Data Entry
• Download and use of daily reports
• All other duties as assigned

Knowledge & skills:

• Good Computer skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Microsoft Office knowledge
• Self-Motivated
• Detail oriented
• Organized

Required Education:

• High school diploma or GED

Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):

• 40 hours of VACATION PAY after 1-year employment
• Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
• 8 paid holidays after 90 days for Full Time employees (Seasonal Included)
• Referral Bonus Programs

Coleman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations

Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.