Solution Delivery Consultant

At Netsmart, improving care delivery isn't just our aspiration, it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Delivery Consultant

Embark on a rewarding journey as a Solution Delivery Consultant, where your expertise will shine in system build, testing, and conversion projects using our implementation methodology. Dive into the exciting realm of testing and troubleshooting configurations, enhancing solution functionality across a variety of client environments. Your active involvement in client meetings, internal initiatives, and process improvement will be instrumental. Be the eyes identifying, the voice reporting, and the hands managing solution status, risks, and issues. Collaborate with cross-functional teams, contributing to issue resolution and lending your insights to workflow analysis. In this role, you'll not only build and maintain client relationships but also navigate through conflicts, documenting the very best practices in methodology.

AlphaCollector

AlphaCollector is a leading collection automation solution from Gaffey Healthcare, part of the Netsmart family since 2022. It uses robotic process automation (RPA) to ensure the right collector handles the right claim at the right time, streamlining follow-up activities with specific, prioritized worklists. This optimizes workflow by assigning tasks based on each collector's skill set and business priorities, allowing teams to quickly adapt to changing demands. Every action is recorded, facilitating easy management of productivity and quality. The result is a flexible, automated healthcare collection operation that accelerates cash collections, reduces denial write-off rates, improves overall efficiency, and is highly scalable, saving time and money in acquisition or EHR uplift scenarios.

Responsibilities

• Prepare and perform system build, testing and conversion project tasks using the implementation methodology
• Test and troubleshoot configurations to improve solution functionality in a variety of client environments
• Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies
• Identify and report solution status, risks, and issues to client and project leadership
• Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues
• Assist clients and project teams in current state analysis of department workflows.
• Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and generate documentation for best practices in methodology

Qualifications
Required

• Bachelor's degree or equivalent relevant work experience
• At least 1 year of health care information technology or systems management implementation or consulting working experience
• At least 1 years of Revenue Cycle working experience
• Ability to build strong client relationships
• Written and verbal communication skills
• Decision making skills
• Flexibility
• Comfort with ambiguity
• Willingness to learn and adapt in a fast-paced, client-facing environment.

Preferred

• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long term care, senior living, etc.)

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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