Social Services Coordinator

The Salvation Army USA Western Territory - Cascade Division
20.00
United States, Oregon, Albany
345 Southeast Columbus Street (Show on map)
May 15, 2025
Description Recruiting Opportunity Closes: 05.19.2024 Hourly Wage: 20.00 Hours Per Week: 25-28 Status: Non-Exempt / Part Time Number of Positions: 1 Department: Family Services Position Title: Social Service Coordinator The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Application Instructions: Complete the online job application, upload a resume. To apply online go to: Social Services Coordinator To apply in person go to 345 Columbus SE, Albany OR 97321. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted. Questions, contact Jessica Bustamante at jessica.bustamante@usw.salvationarmy.org or call (541) 928-4774. Ms. Bustamante is the sole point of contact for questions regarding this position. Recruiting Accommodation Statement: To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan. ------------------------------------------------------------------------------------------------------------------------- Education and Work Experience: Required: High school diploma or equivalent. Scope of Position: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives. Responsibilities: Essential Functions: Emergency Assistance/Food Pantry Client Assistance Interview clients to determine need Determine if client qualifies for services based on current policies and regulations governing eligibility Develop client assistance plans Provide referrals to appropriate agencies/services when further assistance is needed Encourage clients to utilize community resources and instruct them on how to access such Maintain confidentiality of records and information Assist with special events and seasonal programs, as requested Record Keeping & Reports Create and update client file and input data into database Maintain all necessary statistics and data Complete required reports Maintain tracking of available funding at corps site Track and report unmet needs of participants and their families Community Be knowledgeable of community social services and interpret social services policies/regulations in a clear, accurate and helpful manner to clients Serve as the liaison between clients and other organizations/agencies Communicate appropriately with staff, clients, other agencies, and the public using the telephone or face-to-face contact, in one-on-one and within group settings Work cooperatively and jointly with staff, clients, and agencies to provide quality and seamless customer service Pathway of Hope Outreach and Engagement Conduct regular outreach to social services sites and other locations in the community to identify eligible applicants Engage and build rapport with target population Conduct screening interviews with potential applicants in accordance with POH eligibility requirements Present potential participant to POH team to include the corps office, youth pastor, clinical supervisor, and Divisional POH program manager Provide appropriate referrals for individuals not eligible for POH services Case Management Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed Schedule regular meeting times with participants to develop and review goals and objectives Conduct home visits as determined by the case plan Provide information and referral services as needed Assist participants in making linkages and accessing appropriate community resources Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc. Provide financial assistance in accordance with program policies and procedures. Coordinate case management efforts with all staff and contracted services to meet individual and family needs Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability, and self determination Assist participant to develop a crisis plan Conduct life skills and budgeting classes Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact Maintain comprehensive and detailed case notes on all participants Complete required documentation of all educational groups Prepare case records for proper storage after participant discharge Ensure client confidentiality in accordance with established procedures and regulations Information Management Maintain comprehensive demographic data as required on all participants Submit monthly summary of service statistics to the corps officer Maintain accurate records of financial assistance provided to participants in their file and data base Complete other reports as requested Agency and Community Networking Attend agency and community meetings as requested Attend clinical staffing team meetings Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available Provide guidance and support to community volunteers working with the program Represent the agency's purpose, philosophy, and function to the community Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings Quality Assurance Track and report unmet needs of participants and their families Document and report effectiveness of service delivery using consumer, case management and community resource feedback. Provide ideas for programming specific to educational or process groups needed for participants Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes Pathway of Hope Program Evaluation & Outcomes Measurement Ensure the accuracy of data entry Participate in other program and outcome evaluation activities Assist Corps Officer in the annual POH evaluation/outcomes measurement for Corps and summary/review report to the Divisional Program Manager and Divisional Social Services Director Report any POH challenges and work with the corps officer and POH Program Manager to develop an action plan to address program development needs Education and Training Attend training sessions that support the initial implementation phase and ongoing training requirements for POH Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or Divisional Program Manager Participate in POH workshops and other training events at the territorial, divisional, or local level, as requested and/or assigned Other Performs related work for special and seasonal projects All other duties assigned by Corps Officers or Supervisor Physical Requirements: See Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position. Working Conditions: See Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position. MISCELLANEOUS: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction{s) will be considered. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable, and no undue hardship would result. Supervisor(s): Office Manager and Corps Officers Qualifications Education High School or Equivalent (required) Licenses & Certifications Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.