Catering & Operations Intern, Chartwells Higher Ed / University of Texas - Arlington

Location:

• We are hiring immediately for a Catering & Operations Intern position.
• Address: 300 W 1 st Arlington, TX Note: online applications accepted only.
• Schedule: To be determined based on class schedule and business needs.
• Pay Range: $12.00 per hour to $15.00 per hour.

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Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!

Job Description:

University Dining Services is seeking a proactive, detail-oriented, and professional Catering & Operations Intern to join our team. This position is ideal for a student who is interested in gaining hands-on experience in hospitality, catering logistics, operations management, and event coordination.

The intern will play an essential role in supporting daily operations, managing student scheduling, assisting with event execution, updating internal systems, and maintaining clear communication with clients and team members. This role provides real-world experience and professional development within a collaborative, fast-paced work environment.

Key Responsibilities

• Assist with the recruitment and interviewing of student workers for catering and operational support roles.
• Manage student schedules each academic semester, ensuring accurate and up-to-date shift assignments.
• Coordinate student availability and assist with schedule adjustments, including shift changes and time-off requests.
• Provide on-site support during catering events, assisting with event setup, logistics, and operational coordination.
• Print and organize Product Identification (PID) labels and other necessary catering materials.
• Update Banquet Event Orders (BEOs) on Catering, Chef's, and Operations boards to ensure accurate and timely communication across teams.
• Collect and send feedback to clients post-event; address concerns professionally and escalate as necessary.
• Assist in updating and maintaining client profiles and order information within the CaterTrax system.
• Respond to client phone calls and emails with professionalism and clarity, assisting with inquiries or concerns related to events or services.
• Support the general cleanliness and organization of the catering office, restocking supplies and maintaining inventory.
• Utilize Microsoft Office tools (Word, Excel, PowerPoint) for basic administrative, reporting, and presentation tasks.

Preferred Qualifications

• Enrolled in a Bachelor's or Master's degree program at the University of Texas - Arlington.
• Preferred majors include fields from the College of Business or College of Science, such as:
  • Hospitality Management
  • Business Administration
  • Event Management
  • Food Science
  • Operations Management
• Previous experience in hospitality, catering, customer service, or event support is a plus.
• Familiarity with platforms like CaterTrax is advantageous but not required (training will be provided).
• Must be in good academic standing.

Required Skills

Technical Skills:

• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Willingness to learn internal systems such as CaterTrax.

Soft Skills:

• Strong written and verbal communication skills.
• Exceptional organizational and time-management abilities.
• Positive attitude with a professional and customer-oriented approach.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Team-player mindset with the ability to work both independently and collaboratively.
• Dependable, punctual, and adaptable to changing priorities or event demands.

Why This Internship Matters

As a Catering & Operations Intern, you will gain meaningful, hands-on experience in the coordination of large-scale events, client interaction, and back-of-house operations. You will work with a supportive team and be exposed to key areas of the hospitality and event planning industry, helping to build a strong foundation for your future career.

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company's behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.