Director Experiential Marketing - Global Facilities

As Director of Experiential Marketing - Global Facilities, you will lead the planning and execution of how the Ecolab brand is brought to life across our global offices, labs, customer experience centers and other facilities. You will oversee the strategic planning of the customer experience platform including all digital and physical customer experience interactions. The role will ensure a seamless and high-quality experience for customers, employees, and visitors reflective of the Ecolab brand. The role requires a mix of experiential design, operational leadership, customer service optimization, and technology integration brought together to tell the Ecolab story.

This role is pivotal in influencing and collaborating with internal and external stakeholders at all levels of the organization to drive, manage, and execute world class customer experiences. The position demands effective communication, ability to influence, and project management skills to lead a high-performing team of partners and deliver successful outcomes.

You will be based at Ecolab's Global Headquarters in St. Paul, MN, and report directly to the Vice President of Experiential Marketing. In this role, you will collaborate with internal partners, including executive leadership, global real estate and facilities, functional and business unit leaders, and site leadership to evaluate and implement transformational workplace strategies.

What You Will Do:

Strategic Planning, Creative Oversight & Budgeting:

• Work with project stakeholders including architects, creative partners, consultants, and contractors to manage project scope, timelines and budget.
• Align facility strategies with business goals and customer engagement strategies.
• Manage plans for current and future customer experience facilities.
• Develop and manage the project budgets, optimizing costs while ensuring high service standards.
• Work closely with the global real estate team, architects and general contractors to integrate experiential marketing programs into broader construction project efforts, resulting in aligned and seamless project delivery across teams.
• Oversee creative concept and implementation to ensure Ecolab brand standards are met while delivering high quality, unique experiences for our customers.

Stakeholder Collaboration:

• Work closely with marketing, sales, brand and customer service teams to align facility operations with branding and customer engagement strategies.
• Engage with external partners for events, partnerships, or sponsorship opportunities.
• Partner with procurement to negotiate with suppliers for products and services.
• Align with global real estate and facilities to execute programs within our facilities.

Facility Execution & Operations:

• Create metrics-based management and reporting to track project schedules and capital budgets.
• Ensure compliance with safety, health, and building regulations.
• Manage vendor relationships and operational planning for ongoing maintenance, upkeep and other facility related services.

Minimum Qualifications:

• Bachelor's degree in environmental design, architecture, visual communication, marketing or related field.
• Interact closely with architectural and construction teams.
• Extensive experience in experiential marketing and customer journey mapping.
• Strong leadership, creativity, and an ability to influence.
• Experience partnering with real estate/facilities teams to implement brand and customer experience enhancements.
• Customer-centric mindset with a focus on enhancing experiences and conveying brand messaging across multiple formats with consistent messaging.
• Knowledge of smart building technologies and customer engagement solutions.
• Ability to lead project execution including budgeting and financial planning experience.
• Ability to collaborate across departments and with external partners.
• Strong problem-solving, organizational, and communication skills.
• Familiarity with architectural construction documents
• 10 years of experience in experiential marketing, marketing operations or brand management
• Global travel required approximately 30% of the time

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