SBC Operations and Compliance Associate

The Specialized Banking Center (SBC) at Needham Bank provides business banking services for cannabis companies and money services businesses. This full-time, hybrid position will support the SBC Operations and Compliance Manager in managing the SBC portfolio and processes, perform client outreach, and coordinate with state agencies and other departments within the Bank.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support the SBC Operations and Compliance Manager
• Conduct compliance-related outreach to SBC clients regarding state/federal licensing, reporting, annual questionnaires, investigations, etc.
• Perform background checks and conduct due diligence during onboarding
• Coordinate with state agencies
• Coordinate with other departments: BSA, ERM, branch operations, analytics, etc.
• Research compliance-related issues and regulatory updates
• Generate and analyze reports
• Review and resolve compliance system alerts
• Quality control review
• Performs other related duties as assigned

JOB REQUIREMENTS

• Exceptional communication skills. Comfortable making several client calls/day, sending numerous emails
• Ability to develop a strong rapport with clients and deliver exceptional service while efficiently obtaining information. Diligently follow up until required information has been obtained
• Ability to analyze account activity, POS reports, audits and financials
• Ability to maintain professionalism at all times
• Self-starter, ability to work independently as well as within the team framework
• Strong attention to detail and organizational skill
• Excellent time management skills and ability to balance multiple projects
• Intellectual curiosity and desire to continue to learn and develop on a daily basis
• Working knowledge of Microsoft Office/365 applications with an emphasis on Excel
• Must be capable of commuting to the Medford office on a daily basis, but will likely have the option of working 2 days/week remotely.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor's degree or equivalent experience
• 2+ years in a customer facing role
• 2+ years in banking, financial services, money services businesses and/or cannabis compliance

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.