EIP Specialist I

Office Location:

Abilene, Texas, United States

ESSENTIAL FUNCTIONS:

• Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service.
• Monitor online reports to ensure proper Bank policies and procedures are followed.
• Other duties as assigned.
• Duties and responsibilities require critical thinking, problem solving, judgment, and attention to detail.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Incumbent has frequent interbank contact with officers, employees and personnel from other banks.
• Contact outside the workgroup is by phone and written correspondence.
• Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent is required.
• Eighteen months banking or bookkeeping/accounting experience is required.
• Training in a customer service area is preferred.
• Requires excellent written communication, mathematical and general business knowledge.
• Ability to maintain high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch is also required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite.
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.